Andy
Canton,#2UPDATE Employee
Thu, September 15, 2005
When booking the 'advance' rate online, it is almost always a 100% required deposit with no refunds. I'm saying this as a corporate employee, not a Holiday Inn employee - this goes across the board for all seven brands we own, operate and/or franchise. If it was booked on the internet, you would have received an email confirmation stating this information. Please take a look at it. If this is the case, please call 1-800-HOLIDAY and bring this to their attention. They will most certainly resolve the situation - in favor of you! Yes, we were purchased by a British Organization and we do have employees in India because we are in business to make money and that is one of the business decisions made to help us achieve that goal. However, we do have many call centers in the U.S. that would be happy to assist you, one of them being 1-800-HOLIDAY (if you call from the U.S.). Please post again and let us know how it turned out - our customers are our number 1 priority! Thank you!
Alex
San Francisco,#3UPDATE Employee
Fri, May 13, 2005
99.9% of the reason guest get so pissed off about the rate, room type, or cancellation policy is because they did not pay attention when they booked the room. When booking on the web, its even more guranteed that the information if accurate, but dumb guest book blindly then get pissy with hotels because they can't "make an exception, just this one time". You book a 14 day advance reservation and now want your money back, tough, you shouldn't have booked it in the first place, and don't claim you thought it was 15%, blah, blah, blah. You should have the email confirmation, let's take a look. Stop blaming a hotel or an entire hotel chain for you lack of attention when booking your reservation!
Paul
Wise,#4UPDATE Employee
Mon, September 27, 2004
Just call 1 800 HOLIDAY, and ask for guest relations. They will be able to resolve this with no problem. As for the 15%, I have never heard of that, usually it is $25.00 cancel penalty. Some reservations do require full payment, but if you were only told of 15 %? then that is the only cancle penalty you should pay.