Complaint Review: Radiant Revive - Nationwide

On the Internet the product advertises as Radiant Revive by Rachael Ray.  The company requires payment of "shipping only" for trial size beauty cream.  Before purchasing, I read to make sure there was no monthly recurring charges where they would automatically send the product and keep charging my credit card.  I did not see anything of the sort so went ahead and ordered two Radiant Revive products (facial cream and eye cream) at $4.50 shipping each.

I received full-sized products in four days.  Product looked fine.  Box it came in looked fine.  However, there was absolutely no company information on the Packing Slip.  The return address was only on the box of 2216 Dunmore Court, High Point, NC  27263.  No directions on how to use the product.  The print on the product is very, very small.  No information on how to reorder.

I got suspicious and started doing more research on the internet.  All of the information except this site, Ripoff Report, pointed toward ordering the trial product.  Even if the title on the internet search said, "Is Radiant Revive a Scam?" it would say a few things and begin to sell you the trial size.  Also, some of the sites read like it was written by someone from a foreign country.

After reading other Radiant Review reports on Ripoff Report, I called my credit card company to tell them not to let Radiant Revive charge anything on my card.  The agent looked into my original purchase and said when I bought the product, the box was checked that I accepted the terms and conditions which indicated they would start sending me products within 14 days and charge it to my credit card and that if I did not call the company to cancel, I would be charged $100 each for the two products (I believe because they sent full-sized products) and be sent another supply at $100 each, a total of approximately $400. 

I told the agent I do not remember seeing any terms and conditions, that I am usually very cautious and detail-oriented.  She said that is how this company is getting people to pay, because they show the credit card companies that the customer agreed to the terms and conditions.  She had the phone number of Radiant Revive (1-855-633-0203), called them for me and stayed on the line while I cancelled so she could make a record of it.  The credit card agent was pleasant to this company and I was fuming but playing it cool.  I said this was disgusting and asked if something could be done about this deceptive company, but she said they are doing it legally and this happens all the time.  They especially prey on older people.  I am middle-aged, so I've been around the block a few times but by no means gullible.  She said I was lucky to get a customer representative that was pleasant and not outsourced.  The credit card agent said this is happening more and more.  She didn't know specifically of Radiant Revive (because I think they launched this within the last week) but with other similar-type companies.

There is something sneaky going on here.  They are hiding those terms and conditions in a way that makes it difficult for one to see.  Call your credit card and the above number to CANCEL your ORDER NOW if you do not want to get stuck paying for expensive extra charges.