- Report: #1370147
Complaint Review: Radix - Internet
-
Author Confirmed
Why?
Radix
Internet, USA
Phone:
888 777 1989
Web:
radixcream.com & redix.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Radix Radic eye cream. anaVie face cream Radix eye cream anaVie face cream sample free shipping Internet
Very deceptive advertising. They advertise that you can order a free sample, only pay shipping. then the pop up ad for the face cream too. I did not click on the face cream but it added to my order anyway. nowhere did I see an explanation regarding the 14 day period to cancel. almost $90.00 each was taken from my account. no returns. it is possible I wasn't careful enough, BUT it is not as though I didn't read it and there was no paperwork included in the shipment with the cancellation details. A Huge ripoff.
1 Updates & Rebuttals
Radix Skin Care
Alabama,USA
Response for Sandy
#2UPDATE Employee
Wed, May 03, 2017
Our company, Radix strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 16 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.radixskincare.com/checkout.php
We feel for your concerns, and have processed a refund as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888) 777-1989 or admin@radixskincare.com
Sincerely,
Radix Skin Care Team
