Lucky
cleveland,#2Author of original report
Fri, January 22, 2010
when work was not done that was on the invoice which charged us $500 for that work, the $500 should have been deducted off the invoice, but Robert wouldn't do it. He just walked out. His dad told him to come back and finish the work but his hot headed temper got in his way. He has burned some bridges with other customers in the area.
Lolli
cleveland,#3REBUTTAL Individual responds
Fri, January 22, 2010
This job was unfortunate. Price quoted was for complete job. Customer deducted $500 from $1750 total and broke the agreement. There was no compromise possible because of client's lack of job knowledge. She rec'd labor sufficient for payment made.
This was a return customer, after having very high quality custom natural stone kitchen rug/backsplash and patterned bathroom floor designed and installed by us at very low price. Included 5 yr warranty. This was family friend.
Rep Tile's work is unmatched in quality and pricing. We have extensive photo portfolio and references. Only one dissatisfied customer. CALL ROBERT for unparalled results.