- Report: #1361479
Complaint Review: reservations.com - Internet
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Author Confirmed
Why?
reservations.com
Internet, USA
Web:
reservations.com
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reservations.com scams layered on scams unknown Internet
Found only one booking website for Cedar Lodge, El Portal, CA: cedarlodge.reservations.com. (In reality, the hotel uses www.yosemiteresorts.com). Nowhere on cedarlodge.reservations.com are any terms and conditions revealed other than those of Cedar Lodge. Was never sent any reservation confirmation and had to call the hotel to see if I had one. Later had to cancel and hotel informed me that they thought Expedia had made the booking. Took me a while to find out that reservations.com had made the booking. They had deducted the hotel's $7.50 cancellation fee--which I knew of—but had also charged and retained a $14.99 booking fee without ever providing any access to information about the fee. I called reservations.com and was told they would refund the fee and would immediately send confirmation of that. Instead they finally sent the reservation confirmation! The confirmation made no mention of any booking fee. Two days later, I received an e-mail stating that reservations.com was keeping the booking fee as I had "agreed to it when I booked"--even though the website I used contains no mention of the fee. The fact that reservations.com is one of at least four names the company uses makes the company especially slippery to locate and deal with.
