- Report: #1215707
Complaint Review: Rich Thurman - Chandler Arizona
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Author Confirmed
Why?
Rich Thurman
11 West Boston Street STE2b Chandler, 85225 Arizona, USA
Phone:
480-267-6221
Web:
http://thinkautomategrow.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Rich Thurman; Think Automate Grow Manager, Beneficial Solutions, LLC Chandler Arizona
There is no doubt that Rich Thurman is skilled and talented. That is why I hired him on a $4,000/month retainer. Here is a sample of the results I experienced in six months of his services;
• Mr. Thurman agreed to perform SEO. The result? Never done.
• Mr. Thurman agreed to perform PPC. The result? Never done.
• Mr. Thurman agreed to increase traffic to our site. The result? Almost no increase in traffic.
• Mr. Thurman agreed to increase sales. The result? The overall increase in sales during the six months was $15,600. We spent over $26,000 for his services, a net loss of $10,400 and a waste of six months of our time.
• Mr. Thurman agreed to do attend scheduled weekly phone meetings. The result? He seldom attended.
• Mr. Thurman agreed to establish CSV file communications with our shipping company to upload orders and to receive CSV files back from them to upload into InfusionSoft so we could send out emails to customers informing them of their tracking and shipping information. He was paid for this service and after several glitches, it finally worked. The very day we notified Mr. Thurman of our intention to terminate his services; he TURNED OFF ALL OF OUR SHIPPING FUNCTIONS.
The result? All of our orders have to be manually inputted to the shipping company and customers are no longer sent emails with their tracking information. Mr. Thurman had placed our paid-for shipping functionality on his own server without our permission or informing us and he promptly turned off all shipping functions. This has cost us additional money for order entry and Customer Service functions while causing a great deal of customer dissatisfaction.
• Now, Mr. Thurman has offered to turn this shipping functionality back on for $2,000 and charge a fee of $997/month for a service he has already been paid for. Does the word extortion come to mind?
Mr Thurman decided he wanted to boost his star ranking, so he deleted my review and had his wife post a review for her husband. By manipulating his reviews, he is now back to 5 stars and people who depend on reviews to make Consultant decisions are being duped.
1 Updates & Rebuttals
Issue resolved
#2Author of original report
Wed, September 06, 2017
Mr Thurman and I have resolved our differences and this matter is concluded.
