- Report: #419647
Complaint Review: Sears - Gretna Louisiana
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Sears
New Orleans Oakwood 197-5 Westbank Expwy Gretna, 70053 Louisiana, U.S.A.
Phone:
504-384-8200
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Sears Samsung Washer/dryer Debacle I thought I got in under the wire but no such luck. Even though I made the purchase at 5:30AM on the first day of the sale, I have been unable to get the pair. Gretna Louisiana
I was there bright and early on 11/28/08, the first day of the Black Friday ad in which the Samsung 999.99 pair appeared. I was in luck since most people were turned off by the blue appliances (that were silver in the ad), and I needed a gas dryer (electric were gone already). Delivery was scheduled for 2/3/09, also OK with me. I wanted a picture and went to the Sears website to print one out using the model numbers on my receipt. Imagine my surprise to find that the washer was white and the dryer blue!! The salesman told me blue was all that was available!
After numerous (documented) phone calls I finally receive a call from the store on 12/3 telling me the color problem has been rectified. I get a call in advance of my delivery last week and I verified that both appliances were the same color - nope, but the delivery service said I could use the white washer (on the blue base - by the way) until Sears could change it out for the correct color.
I went home today to await the delivery and get a call telling me the appliances did not arrive in the warehouse (something they did not know at 6PM last night??) and they would deliver the dryer on Thursday but could not get me the washer until 3/17. I called the customer relations department at 877-878-3695 and I have been on hold trying to get a store manager for 15 minutes - so far.
I am waiting for a call from the store general operations manager (who is at lunch at 1:30 CST). Do I dare let them try and get this sorted out or is this an exercise in futility??
Deborah
new orleans, Louisiana
U.S.A.
After numerous (documented) phone calls I finally receive a call from the store on 12/3 telling me the color problem has been rectified. I get a call in advance of my delivery last week and I verified that both appliances were the same color - nope, but the delivery service said I could use the white washer (on the blue base - by the way) until Sears could change it out for the correct color.
I went home today to await the delivery and get a call telling me the appliances did not arrive in the warehouse (something they did not know at 6PM last night??) and they would deliver the dryer on Thursday but could not get me the washer until 3/17. I called the customer relations department at 877-878-3695 and I have been on hold trying to get a store manager for 15 minutes - so far.
I am waiting for a call from the store general operations manager (who is at lunch at 1:30 CST). Do I dare let them try and get this sorted out or is this an exercise in futility??
Deborah
new orleans, Louisiana
U.S.A.
1 Updates & Rebuttals
Appliancegeek
Mpls,Minnesota,
U.S.A.
Not the only
#2Consumer Comment
Wed, February 04, 2009
you are not the only person that this has happened to. I work for a competitor of sears and have taken advantage of these on numorous occasions. Most dealers in the appliance bussiness understand the simple point as to why this "sale" was advertised. 2008 was a horrible year for all retailers. Black Friday thru 12/31 would be a very crucial time to make up margin that was lost thru the first three quarters. Sears did a spectacular job doing this. They could sell a product that they knowingly did not have in stock, and show huge amount of cash on hand for the 4th quarter. To investors this looks great. What they anticipated is that they could purchase the product in 2009 from the vendor and start the year in the red (thats how most companies do it) however, the vendor or manufacturer needs to be aware of the supply that is needed to fill those orders, that was not communicated properly. I wouldn't expect to see these until at least april, from what i have heard. bottom line is sears did excatly what they wanted to do, show the cash on hand. wether they deliver the product to the consumers is still up in the air. You may have got a smokin deal, but you may want to consider cancelling the order and going somewhere else, otherwise you will have many false promises from sears. 2009 will be an even tougher year for retailers, and expect many, even large companies, to start dropping like flies. Its the sad but brutal truth to our economic state right now.
