My loan started with WAMU (never was late) sold to Chase and then to SPS! Never have I delt with such idiots! My husband was hurt and became disabled - we missed a couple payments due to him not being able to be home without help so my hours were reduced at work. When I regained my regular hours (after 2 months) I tried to set up payment arrangements - to work in the 2 months payments ----I was advised I needed to modify my loan. Fine I went through the paper work 6 times all forms were sent via mail, email and even sent overnight - every single one lost documents etc...This is still going on and it has been over 1 year!!!
I can never talk to anyone who actually is helpful and speaks english!!! I'm so frustrated!!! Why is no one helping!?!?