Report: #115825

Complaint Review: Stainsafe - Internet

0 Updates & Rebuttals

Reported By:

- Coral Gables, Florida,

Submitted:

Updated:

Author Confirmed

Why?

Stainsafe

Www.stainsafe.com Internet, U.S.A.

Phone:

800-5210555

Web:

N/A

Categories:

Warranty Companies

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Stainsafe ripoff bogus warranty More then Limited Warranty = None Internet

I had bought the warranty for my leather sofa as part of the leather sofa purchase 5 month ago. The warranty clearly states what is covered but none of it is apparently honored by Stainsafe. I send e-mails, called customer service and they all say the same but use different reasons. Not covered. First it is not covered because it is a stain, then it is not covered because it is accumulation of stains, then it is simply denied and I have no chance of complaining or asking for review elsewere according to them. They did not send a technican to review the damage and did assess the denial simply based on my e-mail. I got one conversation recorded and I quote below. All I can say is stay away from stainsafe. This is as bogus as it can get and I will try to get a lawsuit together.

Phone conversation with Stainsafe - Part of what I said and answers I received at the time. -

Supervisor "How can I help You"

Myself **I need to wait for a voice mail**

Supervisor "No you do not I am a supervisor"

Myself **I was told by the operator that this can not be handled any further by a supervisor or manager and that I have to leave a voice mail for somebody to call me back on monday**

Supervisor "Sir, I am above the American Arbitration Association and I deny your claim"

Can you believe this ?

Rolf

Coral Gables, Florida
U.S.A.

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