Cubfan
Clinton,#2UPDATE EX-employee responds
Fri, July 05, 2013
At the comment before. If you have 6 missing shirts you should get them replaced for free our company follows this policy. That is standards fault and ridiculous if that is not done. Our shop has a tri lock system that makes it nearly perfect centered. I think a customer can tell if a shirt is badly off centered otherwise they would not complain about it! I would want my money back or the shirts replaced to If I ordered them that's just common sense.
Dot-Tone-Dan
Saint Cloud,#3General Comment
Sun, December 30, 2012
Hello,
I am a printer myself and while I do not discredit your complaint, I also want to add this information.
A layman or average customer to the screen printing industry may not be aware that all tee shirts are mounted onto the press platen "manually" and is subject to random placement. This is done on a manual press the same way it is done on an automatic press in high volume shops.
This placement can sway top, bottom, side to side in a variance of approximately .25-1.5". No two shirts land identically in any given order unless by chance. Any customer should expect the shirts to be placed straight, horizontally and vertically so that you do not have a crooked print, but it's not feasible to expect the print to be 100% true center on every or even most shirts.
If you were to go into any store and measure the location of each print on the same design, you will see this random position. This is no matter the size of the Company. It's typical industry standards.
So, the question of 10 miss positioned or off center prints begs the question, Just how far off? It may also be noted, that the industry of screen printing also has an industry standard of + or - 2% spoilage. This is to say, if you order 100 tees, you can expect to have as much as two of them to be miss prints in some form or fashion.
Lastly, the question of a quality print comes into play. How is the quality judged? By who and how did these judging standards of choice come about and is this person a qualified person to judge the level of the quality? Just what is a bad print? We didn't get that part of the information to be able to determine if they really are bad prints. How does it look? Why do you feel it is "bad". Is it simply different in some way than the other 144 that were printed well? Is 6 bad prints really worth posting a bad report or could this be part of getting back at the Co.
Usually when something goes wrong with an order or a project (such as no koozies), it's much easier to them go back through everything with a fine toothed comb to find other issues wrong to help support your stance. What did you really want to happen? Was it to get the 6 bad prints re printed or was it to get your money back on the 6 bad prints and the 10 miss placed prints? Obviously, you could not get your money back for the free koozies even if you did not get them. They were free.
On occasions, the customer is not always right. They may feel they are and feel wronged but in truth, it's possible that the customer simply may have unobtainable expectations. I am not indicating that this is the case here. Just adding some additional insight that may benefit others when ordering screen printed products.
Dan Campbell
Dot-Tone-Designs
Non Profit
United States of America#4Author of original report
Tue, June 19, 2012
A koozie is the foam cover that you slide around a can of pop, beer or whatever.
Dick
grants pass,#5Consumer Comment
Tue, June 19, 2012
WTF is a Koozie?