- Report: #1303074
Complaint Review: Stellar payment systems - miami Florida
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Author Not Confirmed
Why?
Stellar payment systems
845 ne 79 st miami, 33138 Florida, USA
Phone:
800 676 4030
Web:
https://www.stellarpay.com/?locale=en
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Stellar payment systems SPS Fraud ,thief's ,dishonest,rip off,immoral,bad service,deceptive , miami Florida
This credit card processing company taken out $1,138.17 cents from my account .
i cancelled my account before i started processing because they didnt send me the terminal ..
i called to let them know i would not work with them,i was not under contract .
Few weeks later they removed $1,138.17 cents from my account .
I called to let them know that i cancelled ,didnt receive anything and am not under contract and to give me my money back.
They said they will ope a ticket and it wil take two days
a week later they said they dont have a reply. few weeks later they went to my account and removed another $87.00
i called and spoke to the owner
he said he would take care of it but didnt do anthing.
This company was a nightmare from the beginning. 6 weeks later and i do not have my money
I now filed a complaint with the BBB and will need to hire an attorney to sue them.
I have never dealt with a more unprofessional dishonest company.
beware of this company and of Michael Oz
3 Updates & Rebuttals
SPS
MIAMI,Florida,
FALSE FILING REPORT
#2REBUTTAL Owner of company
Thu, June 02, 2016
This is a false filling. This complaint was filed by the account’s agent who had left our company. The content of this complaint does not belong to Tal Cohen words. The content of this filled report was wrote by a bad agent M.N. – [email protected] who was an Agent for Stellar Payment Systems and who has moved Tal Cohen’s account to another payment processor to receive additional commissions and credits. He never permitted the agent to file this complaint or to use his name.
Mr. Tal Cohen had signed a merchant agreement with Stellar Payment on 03/16/2016 and purchased a pos system which was shipped to his business location and refused by him per the agent M.N. instructions. On April 8th Mr. Tal Cohen submitted a cancellation and a refund requested for the pos system. The same day He was explained that not refund can apply prior to the equipment arriving back to the warehouse and inspected.. Unfortunately he decided to dispute the fees with his bank and caused another delay in process.
On May 10th the case was cleared and a check was personally give to Mr. Cohen for the full amount of the pos system $1,138.17.
Mr. Tal Cohen stated the same to us and signed a letter with all above mentioned and has confirmed in writing that he didn’t perform any of the above and that all was done by the agent M.N. without his knowledge.
As further courtesy, Stellar Payment waived:
All fees related to the pos setup which includes upload of the menu and inventory plus all shipping cost, underwriter fee for the merchant account setup and the bank stop payment incurred.
Stellar Payment System is run with utmost integrity. We believe honesty, diligence and reliability should be the basis of all business.
STELLAR PAYMENTS SYSTEMS
FALSE REPORT WAS PLACED ONLINE BY MARLENE NOT BY ME I WOULD NOT FILE THIS REPORT ABOUT SPS
#3Author of original report
Thu, May 12, 2016
The agent who introduced me to Stellar payments decided to move me from Stellar to another company which she did without lketting me know that she was causing all this. She posted the complaint using my name and asked me to forward a response from Ripoff Report once I got the email from them which i did not looking at the detail of what was going on. I had a meeting at the office for Stellar Payments and I apologized for this posting- I DID NOT DO IT. I was very upset with Marlen the person who did this for using me. Stellar refunded me for the equipment i purchased (which was returned without my knowledge by Marlen). Stellar does not owe me anything.
REPORT WAS NOT POSTED BY ME
#4Author of original report
Tue, May 10, 2016
cANCEL THE REPORT
