Cohiba
Tampa,#2Consumer Comment
Tue, February 05, 2008
Jason T-mobile is a dishonest and poorly run company that makes it's money ripping off customers....
Cohiba
Tampa,#3Consumer Comment
Tue, February 05, 2008
Jason T-mobile is a dishonest and poorly run company that makes it's money ripping off customers....
Cohiba
Tampa,#4Consumer Comment
Tue, February 05, 2008
Jason T-mobile is a dishonest and poorly run company that makes it's money ripping off customers....
Cohiba
Tampa,#5Consumer Comment
Tue, February 05, 2008
Jason T-mobile is a dishonest and poorly run company that makes it's money ripping off customers....
Jason
Dallas,#6Author of original report
Tue, October 02, 2007
Thanks for the response. I was told multiple times that the rep couldn't do it cuz "that portion is on a different screen." So they must have had the ability to do it. It seems odd to me too. but I didn't use the online system at that time. I never agreed. I didn't sign anything. Its not something I would accidentally do, you know. I'm the first to admit when I make a mistake. If it were even remotely plausible that I had agreed/requested it, I would have let it go. This is simply not the case. As to the second part, the minute I said "OK, do it", the contract renewal was in effect. If the contract was not in effect, I wouldn't have the money owed for forfeiting the account and the countless letters of collection and a derogatory mark on my credit from T-Mobile. I fulfilled my end of the compromise. They did not. Instead, they lost a $2,000/yr customer over $100. Not very sound business etiquette. But hypothetically, lets pretend I did accidentally agree to it in twilight zone. I obviously did not intend to do it. it doesn't take much calculation to realize that refunding $100 to make a customer happy and continue to service my account at approximately $2,000/yr. Its just bad business in my opinion.
Don
Belleville,#7Consumer Suggestion
Tue, October 02, 2007
I used to work in a T-mobile outsourced call center. Unless things have changed, an agent is unable to set up automated payment. It is something that it set up either on the website, or through the automated payment system. I know as an agent if I received a call like this, I would assume that the customer had set up the payment. Now for the 2nd part, you say that they agreed to refund the NSF fees if you agreed to a contract extension. YOu say you agreed but only if it was over and done with. That does not seem like your contract was extended, therefore the credit was not issued. Again, making some assumptions.