Complaint Review: T-Mobile - Dallas Texas

T-mobile. Don't use them. Simple as that. I know lots of folks have had good experiences with them and even more who will never deal with them again. T-mobile is not unlike any other large corporation where its all about the bottom line rather than actually retaining their customers, which is a shame.

I was with T-mobile for about 3 years, and every month I would get nickel and dimed. My plan was $79/mo and I would constantly "go over" my minutes and receive a $200 bill. Every month I would call and try to work with someone to ensure this wouldnt happen... yet, every month, same thing. I changed my plan more times than McDonalds sells hamburgers. Anyhow, when I originally setup the account, I set it up for auto debit... after a few months, it was apparent that wasnt gonna work for me as the billing period fell right before the paycheck and always over drafted me (I called multiple times on this as well trying to get the billing date changed but they were unwilling to work with me on that as well). So I cancelled the auto debit and learned a lesson. Never do that again.

Years pass by paying T-Mobile approximately $2,000/yr for services when I had to call in to make another plan change. I spoke with the rep and made paid the bill and got some other details sorted... the next month my bill was auto debited which cause an overdraft, which incurred me 3 overdraft charges from other charges I had made as my $99.31 was no longer in my account. WTF? I called T-Mobile many, many, MANY times and they told me I had requested auto-deduction, which, no. I know I would NOT approve this as I had a bad taste in my mouth prior. I told them listen to the recording, show me where I signed, give me some kind of proof that I had done this... They had nothing... I finally deducted that the rep I spoke to the month prior must have checked a box or something in their system accidentally. They werent trying to hear this. It was all my fault and I was liable as far as they were concerned. I took hours out of my day, daily, trying to resove this... I even got hung up once by a manager because I said "what the sh*t"?

At any rate, I was told to send a letter of dispute, and I did. I wrote a letter and mailed it to every address I could find. I faxed the letter to every address I could find. No response. In fact, no one ever mentioned said letter. Finally, after about 3 months, I was told that if I renewed my contract with them, they would credit the overdraft charges I incurred and the issue would be resolved. Anxious just to have the situation resolved and let go of the anger/stress, I agreed but with the stipulation it was done immediately as I had had enough with T-Mobile. I also told them that if the charges werent credited to my account within the week, the contract would be null and void and I would move on to a different provider. Guess what? Charges were never credited to my account. I called for around 2 weeks trying to resolve the issue and I was told that I now had a contract, they wouldnt be crediting my account and to get out of the contract, there would be an early termination fee. I havent paid them a dollar at this point out of principal and theyve reported the delinquency to the credit agencies.

Talk about insult to injury. All of this because a T-Mobile rep made a mistake and they wouldn't own up to it.

I continue to receive letters occasionally from a collection agency requesting over $500 at this point.

I would love to get this resolved and stick it to T-Mobile as they have stuck it to a loyal customer, me. With no regret. With no apology.

Buyer... BEWARE!

Jason

Dallas, Texas

U.S.A.