Carolie
Newton,#2UPDATE Employee
Thu, November 13, 2008
Rafalmech, I am truly sorry that we didn't resolve your issue. I am a current t-mobile employee, and I can understand why you would be extremely frustrated with the situation that you were left when they told you that there was nothing we could do. I am asking you to please call our customer service line, request immediately to speak with a supervisor (go above and beyond the scope of support that answers the phone) to resolve this issue. I can assure you of this, if there are memos supporting, or if you have a copy of the contract with the documentation of the unlimited txt to be added, we can dispute this for you, restore your account, and rebuild your credit. There may be some hassles along the way, but if you follow this procedure, you will get where you need to go. I can only hope that I am the one that answers the phone for you so that I can help resolve your issue and get you back up and running the way it was suppose to be. That type of customer service is not what t-mobile is about, we're about making a difference in your attitude towards customer service with excellent or above that - World class - results.. Please, call back!!