- Report: #553532
Complaint Review: The UPS Store Matt Khan (owner) - Dublin Ohio
Reported By:
R -
Columbus, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
The UPS Store Matt Khan (owner)
7652 Sawmill Rd. Dublin, Ohio 43016 Dublin, 43016 Ohio, United States of America
Phone:
(614)766-1161
Web:
Categories:
Business Rating:
(0)
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The UPS Store Matt Khan (owner) email address: [email protected] Manager Matt Khan. He makes false accusations and has very poor customer service Dublin, Ohio
Matt Khan is a horrible man and owner. He made false accusations to me that I was interfering with his business? without being able to support his accusations. DON'T USE HIS STORE!!!! He has Very Poor Customer Service and has no manners. He refused to take my packages which were time sensitive medications for patients even when he wrongly accused me of "Interfering with his business". What in the heck does that mean? I never once said anything bad to him or accused him of anything. I did not even once talk loudly or complain. I think I will e-mail Mail Boxes etc and talk to the board of directors. They ought to revoke his franchise license. He does not belong in retail business as he does not know how to talk to customers other then yell and falsely accuse. I hope his business goes under and it will with the attitude he has. I work in retail and never once did I ever treat any customer the way he treated me. Perhaps they should deport him back to his country. He needs to take his attitude and leave.
1 Updates & Rebuttals
Mark L.
Austin,Texas,
USA
Take a look at yourself for once.
#2Consumer Comment
Thu, January 14, 2010
This report leaves out crucial details. Without them, it is difficult to condemn this store owner to the extent this complaintant does.
The complainer portrays him/herself as an average person going about a daily chore. Common sense should indicate any business owner would/could not treat every customer with a poor attitude. And obviously a shipping company can not tell every customer they will not ship a package!
There are certain shipments that these centers, as well as retail markup ASO's, can not ship. These items include but are not limited to: firearms, tobacco, alcohol, hazardous materials, and in some cases, medications. For example, chemicals and meds that are not necessarily hazardous in themselves but used in the production of methanphetamines are illegal to ship. This very likely may not be the case in this situation, but the complaintant left details completely to the readers imagination.
I would assume, more than likely, that the complaintant could not have the shipment implemented for legal reasons and either refused or could not understand the explanation. If a customer like this is persistent enough, it can "interfere with business." Not that this was necessarily the case, but there is limits to the cliche', "The customer is always right". If, through courteous explanation I tell a customer that we can not ship a 9mm handgun and a carton of smokes for his nice nephew's birthday and he says, "I do it all the time at other places.", then that customer needs a bit of an education on the matter before he knows what 'right' is.
Before anyone condemns another by wishing the livelihood for himself and his family is removed and all hardships of life bestowed upon him (a punishment far outweighing the alleged crime), they really need to be sure that they are perfect human individuals in character, thought, and action before they judge others in such a hateful way. Of course, that's my personal opinion.
If this complaintant still prefers, the # to MBE Customer Relations is 888-346-3623. I rather doubt that the "board of directors" will actually be part of the message. The message will be dictated by a customer support individual and promptly conveyed to the center manager. The manager will then respond with what happened during the incident and the complaintant will be assisted with any subsequent resolve. (Be careful not to use the "deport him back to his country" card. Using such racial slur only detracts from your own credibility.)
