Matt
Lansing,#2UPDATE Employee
Tue, February 10, 2009
No liquid indicator sticker...warranty negated. Sticker doesn't come off by itself. Only time I ever see stickers removed is when phones are water damaged and the customer always admits to it after the fact, than we go about replacing it. The best thing to do if your phone comes in contact with water is NOT remove the sticker, take the battery out...leave it out for 2 days, missed calls will go to voicemail, put it by a fan and let it dry out. DO NOT turn a phone that has been in contact with liquid on until you let it dry out for 2 days by a fan, it will most likely fry the circuits in the phone. After 2 days turn it on and you have a 50 50 shot of it working fine. If it's not working check your upgrade eligibility, use your insurance or buy a new phone. T-Mobile has the cheapest full price phones of all the major carriers. It might seem like a high price, but remember how useful a cell phone is. I have 4 things on me every single day...my wallet, my watch, my shoes and my cell phone. My cell phone is the most useful to me so I would definitely be willing to spend 60 to a couple hundred dollars to replace it.
Matt
Lansing,#3UPDATE Employee
Tue, February 10, 2009
No liquid indicator sticker...warranty negated. Sticker doesn't come off by itself. Only time I ever see stickers removed is when phones are water damaged and the customer always admits to it after the fact, than we go about replacing it. The best thing to do if your phone comes in contact with water is NOT remove the sticker, take the battery out...leave it out for 2 days, missed calls will go to voicemail, put it by a fan and let it dry out. DO NOT turn a phone that has been in contact with liquid on until you let it dry out for 2 days by a fan, it will most likely fry the circuits in the phone. After 2 days turn it on and you have a 50 50 shot of it working fine. If it's not working check your upgrade eligibility, use your insurance or buy a new phone. T-Mobile has the cheapest full price phones of all the major carriers. It might seem like a high price, but remember how useful a cell phone is. I have 4 things on me every single day...my wallet, my watch, my shoes and my cell phone. My cell phone is the most useful to me so I would definitely be willing to spend 60 to a couple hundred dollars to replace it.
Matt
Lansing,#4UPDATE Employee
Tue, February 10, 2009
No liquid indicator sticker...warranty negated. Sticker doesn't come off by itself. Only time I ever see stickers removed is when phones are water damaged and the customer always admits to it after the fact, than we go about replacing it. The best thing to do if your phone comes in contact with water is NOT remove the sticker, take the battery out...leave it out for 2 days, missed calls will go to voicemail, put it by a fan and let it dry out. DO NOT turn a phone that has been in contact with liquid on until you let it dry out for 2 days by a fan, it will most likely fry the circuits in the phone. After 2 days turn it on and you have a 50 50 shot of it working fine. If it's not working check your upgrade eligibility, use your insurance or buy a new phone. T-Mobile has the cheapest full price phones of all the major carriers. It might seem like a high price, but remember how useful a cell phone is. I have 4 things on me every single day...my wallet, my watch, my shoes and my cell phone. My cell phone is the most useful to me so I would definitely be willing to spend 60 to a couple hundred dollars to replace it.
Account Specialist
Boring,#5UPDATE Employee
Tue, January 27, 2009
Has it ever occured to you that the warranty on your phone is with the Manufacturers??? Did you ever take the time to read the owners manuel or the actual warr. that is more than a few pages long. Yes it is boring to read but maybe if you did you would come to the conclusion that T-Mobile is providing you with a service to use with phone that is under warr. with the manufacture. Its pretty simple. So if you have a problem with what is covered maybe a call to the company that us actually providing the warr. would be a good start!!! Think of it this way... you buy a 42 inch flat screen tv... you can not see the picture... the cable company is still sending you signal...do you blame the cable company? Or do you read your warr.?
Spoiledprincess
Long Beach,#6Consumer Suggestion
Tue, November 25, 2008
I had this same problem with a Sidekick LX i returned for not working. It was clear that the phone had problems stemming direclty from the TMobile server. I was told after they exchanged the phone, sent me a new one and I called to followup that i was assessed a $105 out of warranty fee. I called and DEMANDED a supervisor, then I DEMANDED the supervisor explain what tyep of water damage took place on this phone. I questioned the fact that it could have either been damaged by UPS or it could have been sitting in the UPS processing plant where it was either too hot or too cold. There was not a valid response to those questions which resulted in the charge being removed. I would also advise TMobile that you have contacted the FCC regarding this complaint, same as I did. Hope that would help!