Joanne
Lorain,#2UPDATE EX-employee responds
Wed, April 22, 2009
Customer service reps are supposed to do a verbal agreement in order to enter you into any type of extended contract. If they didn't do this, it was the employee that was at fault, not T-Mobile itself. It's possible that you were dealing with a new employee who really didn't know what she was doing. I think what has happened to you is wrong, however, you can't blame an entire company for what their employees have done. If you are that unhappy with them, cancel your account and pay the cancellation fees, or you can wait out the contract. Either way, you have to decide what's going to cost you less money in the long run. It may be that you would pay less to just cancel the accounts than you would end up spending just to keep the phones on for another year or two.
Adam
Mobile,#3Consumer Comment
Thu, February 26, 2009
Whenever you upgrade your phone, and this is with any cell phone company unless you are prepay. It says on the bottom of the price of the phone subject to 1-2 year contract agreement. now with that being said sidekicks do suck i give you that however no one can talk you into getting anyhting if you dont want them to. What it sounds like is that you heard all the cool features and wanted to try it out. Not a problem. but dont blame them for "talking you into it" thats your own fault. Now back to the upgrade, if you did it online it says at the bottom of the ad that this price with 2 yr contract. Now if you did it over the phone which i have done many times with t-mobile they say that this phone+this price= 2 yr contract basically. Now if that was not explained to you then they are at fault and the supervisor needs to go back through that call log and assertain whether or not the Rep screwed up. In that case T-mobile should fix it. If they dont tell you there is a contract.... ask. take some responsibility for things like that.