- Report: #611147
Complaint Review: TRANE - Internet
Reported By:
RippedOffToo -
, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
TRANE
Internet, United States of America
Phone:
Web:
www.trane.com
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Business Rating:
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TRANE Trane HVAC Warranty-Buyer Beware Internet
The Trane website claims that, "Tranes warranty programs can offer you years of worry-free protection." However, I've found their warranty to be ANYTHING BUT worry-free.
My unit was LESS THAN FOUR YEARS OLD when I started having problems with it. Thinking that my "worry-free" warranty would cover the problem, I called the Trane Authorized Dealer/Service Specialist who installed the unit only to find out that I would be charged just to them come out to my home to diagnose the problem, even under the warranty. Furthermore, I would have to pay a heafty amount for the labor on the warranty repairs.
When I was sold the unit, the "worry-free" sales pitch certainly wasn't what the "worry-free" warranty turned out to be in reality. As it turns out, if you really want a "worry-free" warranty, you have to buy their EXPENSIVE (~$700) extended warranty that truly does cover parts AND labor. What a RIPOFF!! I'll NEVER buy another Trane and I advise you to think twice before buying a Trane!!
1 Updates & Rebuttals
ACman
osceola ,Iowa,
Trane Warranty
#2General Comment
Sun, April 13, 2014
Maybe you should have read the warranty details on the brochure. Maybe the dealer misrepresented it. Maybe you just misunderstood. No manufacturer is going to warranty labor unless they say they do. Trane does not say that. It will say the owner is responsible for the labor, refrigerant, filters etc. They do warranty the part and usually are pretty good about it.
However the Trane Geothermal comes with 10 years parts and labor.
So somewhere, you will have a copy of your warranty. Look it up. If your dealer mislead you, find another dealer. But if a company has parts and labor, the cost will show up in the price of the product you can bet on that.
