- Report: #1405157
Complaint Review: U S Direct Express - San Antonio Texas
Reported By:
Whilemina Cockerham -
BALTIMORE, Maryland, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
U S Direct Express
P.O. 245998 San Antonio, 78224-5998 Texas, USA
Web:
us-direct-express.com
Categories:
Business Rating:
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U S Direct Express Poor Customer Service Shouldn't Provide Service For Social Security Benefits San Antonio Texas
I went online on 10/4/17 to check for transactions to assure paymnts made were showing. I discovered that 4 transactions had been made on my account and were INTERNATONAL. I began calling U S Direct Express at 2:15pm and repeatedly without getting through until 8:45 pm. I informed rep and account was reviewed she saw the transactins but they were pending at that time. I informed her these were not done by me (cardholder) because I had my card living in Maryland and my card has card reader.Rep told me I needed to call back in 5 days to dispute them.
The following day 10/5/17 I checked account so I coukd go to withdraw money and saw that 4 additional transactions made leaving me with $13.31 in my account. It appeared these transactions done in Florida again i'm in Maryland. I began calling at 2:25pm, 3:03pm,3:58pm, 6:18pm withouthgetting through. I finally spoke with rep at 7:40pm toldwhat happened on 10/4. I was told a new card ould be sent and to expect in 5 to 10 business days. She stated a claim form would be sent for the amount shown which ws $45.16.
Well, I'm distraught regarding this becasue as the cardholder wih this card in my ossession only to be told it's a process and that a claim form needs to be done for all amounts. I tried calling them to ask them to check for total amount now showing so I could request claim form be sent it became IMPOSSIBLE to get throught to speak with anyone. I don't the required info asked by the prompt and no option to press ZERO to speak with a representative how unprofessional and such an inconveience to all recipients of Social Security ever experiencing such breach or scam done.
This company should either change their prompt and have better customer service avaailable to our GOVERNMENT RECIPIENTS. I am very dissatisfied with U S Direct Express
