- Report: #586487
Complaint Review: United States Bankcard Service - West Village California
Reported By:
Belle -
Malden, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
United States Bankcard Service
5716 Corsa Avenue Ste 208 West Village, 91362 California, United States of America
Phone:
800-606-1226
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
United States Bankcard Service refused to issue refund as promised, by customer service manager: Jared West Village, California
I notified their sale's rep:Pedro Hernandez before my business closed on
12-8-09 to clarify I am not in any contract and no monthly fee, then he
told me to fax him cancellation notice a day before business closed and
that will be all. I did as I was told.
1-26-10 I received Global Payments that I owe $122.94 I then contacted
Pedro and was told to fax him letter and he would take care of it.
2-16-10 AGAIN I received same notice, I then contacted Global: Lavern
and told her Pedro promised to take care of bill. I left several
messages with Pedro to get back to me but no respond.
I kept calling for Pedro and finally got to talk to him on 2-22-10 but
he said he couldn't do anything for me. I was still talking with him and
he suddenly transferred me to customer service: Christina. She had me
spoke with supervisor: Jared and he advised me to settle with Global
first and when he received clear from them, he would then refund my $85
annually fee that I shouldn't have paid.
3-8-10 Customer service:Christina left message to me as Global cleared
they had received my payment and she had sent over refund request to
Finance Dept to be processed for payment.
3-12-10 Christina called back said Finance Dept denied request as there
was nobody initial "SPECIAL INSTRUCTIONS/COMMENTS" section that sale rep
:Pedro Hernandez was supposed to initial after he told me to write in
ANNUAL MEMBERSHIP WAIVED EVERY YEAR as agreed upon signing on with
United States Bankcard.
