Fedup
Henderson,#2Consumer Suggestion
Tue, July 22, 2008
I too am getting ripped off by Verizon. They have charged me over 1200.00 in fees, in less than 4 months for "bundle" package of telephone cable and internet. You will continue to get the run around from these idiots. The more people you talk to, the more lies you will hear. The customer service reps are not authorized to issue any sort of credit, at any level. They supposedly make the requests, but the credit requests get kicked out. Keep a detailed log of your conversations. This is the only hope you have to go to battle with these idiots. If these charges have been reported to your credit report, file a complaint to the credit bureaus against Verizon and tell them you are disputing the charges. Go to Bill Handle's web site (he does a radio show in LA called Handle on the Law) and he has good form letters that you can get the collection company to sign, and settle the account for less than what they say you owe. You can also send your complaints to our governor with copy of your communication log and ask him to investigate Verizon's practices.