- Report: #142772
Complaint Review: Verizon - College Station Texas
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Author Confirmed
Why?
Verizon
verizon.com College Station, 77845 Texas, U.S.A.
Phone:
979-690-0669
Web:
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Verizon VoiceXpress Voicemail ESBI ripoff fraud slamming irresponsible allowance of billing fraud College Station Texas
I was charged 39.90 for VoiceXpress Voicemail Monthly Fee that I never asked to receive.I never gave consent for Verizon to put a miscellaneous fraud voice mail company on my bill.
Upon visiting the Better Business Bureau website I found other customers in question of their phone bills had reported "VoiceXpress Voicemail" service being charged with out their permission.
As I previously stated before I am aware that this is not Verizons service. What I do know is that I receive a phone bill every month with Verizon at the top. Verizon is putting random charges on customers bills and doesnt even care that the customer did not ask for the service. They are irresponsible and lazy and do not wish to find out who this voicemail service is.
If you call the number in reference to this bill you get a message to send email about complaints to [email protected].
I will find who ever is behind this and I have already started seeking legal advise.
Mary
College Station, Texas
U.S.A.
Upon visiting the Better Business Bureau website I found other customers in question of their phone bills had reported "VoiceXpress Voicemail" service being charged with out their permission.
As I previously stated before I am aware that this is not Verizons service. What I do know is that I receive a phone bill every month with Verizon at the top. Verizon is putting random charges on customers bills and doesnt even care that the customer did not ask for the service. They are irresponsible and lazy and do not wish to find out who this voicemail service is.
If you call the number in reference to this bill you get a message to send email about complaints to [email protected].
I will find who ever is behind this and I have already started seeking legal advise.
Mary
College Station, Texas
U.S.A.
1 Updates & Rebuttals
Nicole
Plantation,Florida,
U.S.A.
Director of Customer Service
#2UPDATE Employee
Tue, May 31, 2005
We have recently received a notice of your inquiry on this website. We apologize for any inconvenience you may have experienced and would like to address your concern to your satisfaction at once. Unfortunately, the information provided in your posting was not sufficient for us to locate your account in our records. Please respond to this inquiry with your billing telephone number so that we can resolve this matter promptly. You can also reach our customer service department by email or phone 24 hours a day, 7 days a week at 1-800-917-9469. Thank you,
