- Report: #1411737
Complaint Review: Visalia Skin Care - Fountain Valley California
Reported By:
Sherry -
Antioch, Tennessee, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Visalia Skin Care
Fountain Valley, California, United States
Phone:
855-730-5646 or 855-579-9
Web:
visaliaskincare.com; visaliaeyeserum.com;
Categories:
Business Rating:
(0)
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Visalia Skin Care Visalia Skin Care free trial is not free Fountain Valley California
Thinking that I might like to try a skin care product now that I am in my 50s, and since I like the show "Fixer Upper" with Joanna Gaines, I saw an ad with her name on it promoting a free trial of this skin care product made by Visalia. It was only a mere $4.95 for the eye serum and $3.95 for the anti-aging cream, so what the heck. What they say they tell you in fine print is that the free part is only for 14 days, and it takes 5-7 days for the products to get to you. So you get to try it for a week. Who is going to see results in 7 days.
And they do not tell you when you are signing up for your free trial is that you are really signing up for a monthly delivery subscription, costing about $200, should you forget to cancel within the 14 days. So you figure out that you screwed up and try to cancel your monthly delivery, which is what I did or not it seems.
On 10/26/17, way before the 11/12/17 ship/bill date, I called and canceled my subscription, and I even got a cancellation number. But it seems that the customer service person didn't complete the cancellation in the system. And, another $200 gets sucked out of my account on 11/12/17. I call and curse and yell. I give them my cancellation number and get even madder. For their mistake, I get a 35% refund.
I cannot express how angry and upset this has made me. And I am even going to write to Joanna Gaines and let her know how shitty this company is that she is recommending in ads that I am sure she gets paid well for. I know it won't do any good, but if this review saves one person from wasting their money, then I'll feel a little better
