- Report: #696923
Complaint Review: Volaris Airlines - Internet Internet
Reported By:
1flyinthesoup -
Plainfield, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Volaris Airlines
Internet, Internet, United States of America
Phone:
18669883527
Web:
www.volaris.com.mx
Categories:
Business Rating:
(0)
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Volaris Airlines Bait and switch false advertizing glazed with iresponsability , Internet
I had paid Volaris for direct flights to and from Miday airport in Chicago to Guadalajara Mexico departing jan 26 returning Feb 13th. They took my money and then gave me a flight from Ohare with a layover in Houston.
On the way back from Guadalajara they also canceled and placed me on a flight to Mexico City with a layover. I had asked for a wheel chair for my 82 year old mother with a kidney infection in Mexico city and none was provided,
When I was at the airport a Volaris rep told me not to worry Volaris would make it right with the ON TIME GUARANTEE, which I see is right on their website. However when I called them about it they refused to take any responsability. They also refused to provide any names or numbers for me to call to pursue any further contact.
I have to ask what would have happened if my mother would have died or futher injured herself?
Volaris was decietful, unprofessional, incompetant and rude in so many ways. I can not see why SouthWest air would associate with them and I feel as though something should be done to prevent false advertizing and bait and switch techniques in business.
I am open for suggestions.
On the way back from Guadalajara they also canceled and placed me on a flight to Mexico City with a layover. I had asked for a wheel chair for my 82 year old mother with a kidney infection in Mexico city and none was provided,
When I was at the airport a Volaris rep told me not to worry Volaris would make it right with the ON TIME GUARANTEE, which I see is right on their website. However when I called them about it they refused to take any responsability. They also refused to provide any names or numbers for me to call to pursue any further contact.
I have to ask what would have happened if my mother would have died or futher injured herself?
Volaris was decietful, unprofessional, incompetant and rude in so many ways. I can not see why SouthWest air would associate with them and I feel as though something should be done to prevent false advertizing and bait and switch techniques in business.
I am open for suggestions.
