Robert
Irvine,#2Consumer Comment
Sun, June 14, 2009
Was this Drive-Up a Drive-Up ATM or a Drive-Up Teller(actual person)? Do you still have your receipt? Your chances of getting the money back gets better with the more proof you have. If you went to the ATM and don't have the receipt you are going to have problems. If you went to the Drive-Up Teller and have the receipt your chances are good(if not excellent). Since the local branch did not help you, you need to contact the Office of the Comptroller of Currency. This is the government agency that handles issues between banks and consumers. You can contact them on-line at http://www.occ.treas.gov/ or Toll Free: 1-800-613-6743 TDD Number 713-658-0340 FAX: 713-336-4301 Hours: 8 a.m. - 8 p.m., Eastern, Monday-Friday Mail: Customer Assistance Group, 1301 McKinney Street, Suite 3450 Houston, TX 77010
Striderq
Columbia,#3Consumer Comment
Sun, June 14, 2009
take your deposit receipt to the branch the depopsit was made at and talk with the manager. They should be able to find the transaction going into your account and then explain what happened to it.