- Report: #306395
Complaint Review: Wu-Yi Source-Living Lean Las Vegas - Internet
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Wu-Yi Source-Living Lean Las Vegas
www.wu-yisource.com Internet, U.S.A.
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Wu-Yi Source-Living Lean Las Vegas offered a box of tea free for the price of shipping,$6.95. Took that and then $37. and $19.95. Las Vegas Nevada Internet
I ordered the tea they offered "free" for $6.95 shipping. The tea was supposed to come with an instruction booklet which I was instructed to read carefully before starting. There was no booklet. I called the co. number from the web site and was told to "chat" with someone. When I "chatted ", I instructed the person not to debit my account for anything else as they had already taken the $37. out. I told the person that I would send the tea back, which I did, unopened. Then, yesterday they took out $19.95. I went to my bank ,filed a dispute and gave my bank all the info i had. Also cancelled my bank card.
They have ripped me but at least they won't get any more money from me.
When I saw the $19.95 I didn't even know what Living Lean was.
I told that man that the entire thing was a ripoff before I ever saw your site.
Graham
Norman, Oklahoma
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
They have ripped me but at least they won't get any more money from me.
When I saw the $19.95 I didn't even know what Living Lean was.
I told that man that the entire thing was a ripoff before I ever saw your site.
Graham
Norman, Oklahoma
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Pamela
newyork,Alaska,
United States of America
Hello,
#2UPDATE Employee
Sun, January 10, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
