1, Report:
#1513207
Posted Date:
Nov 28 2021
GlassesUSA.com Won't honor the returns policy posted on their website New York NY
I bought a year's worth of contacts from this website (48 pairs). I specifically checked their returns policy before placing my order, and it clearly says that if you need to change prescriptions, you can return all unused lenses, as long as they're in their original sealed packagin...
Entity
GlassesUSA
Categories: Eye Glasses and Contacts
2, Report:
#1489416
Posted Date:
Dec 22 2019
GlassesUSA.com Will Not Honor Extended Warranty Hammond Louisiana
https://wwwComplaint Submitted
Your complaint has been submitted and assigned the ID 14045201. For your reference, a copy of your complaint appears below. You will receive an email with further information once your complaint is processed by the BBB.
The complaint is being han...
Entity
GlassesUSA.com
Categories: Eye Glasses and Contacts
3, Report:
#1483197
Posted Date:
Aug 09 2019
GlassesUsa They took my money but didn't deliver the glasses I ordered. New York New York
I ordered 2 pair of glasses. They only shipped one pair, saying they could not make the other. I paid additional money to upgrade the 2nd pair, but they never shipped it.
Multiple calls to customer service only resulted in delay, obfuscation, and misdirection. After each call they p...
Entity
GlassesUsa
Categories: optometry
4, Report:
#1464884
Posted Date:
Oct 18 2018
GlassesUSA TERRIBLE CUSTOMER SERVICE - DECEPTIVE WARRANTY - REFUSED TO REPAIR OR REPLACE DEFECIVE GLASSES
I ordered two pairs of glasses, each of which broke at the temple after wearing them less than 5 weeks. When I tried to get a repair or replacment they told me the manufacturer's 365 day warranty only covered a store credit for 50% of the purchase price.They sold me defec...
Entity
GlassesUSA
Categories: Eye Glasses and Contacts
5, Report:
#1455797
Posted Date:
Aug 09 2018
GLASSESUSA GlassesUSA website sales Insurance 20/20 Coverage as 'if lost or stolen is covered' but it is not listed anywhere on the website and customer service does not know this
When you are buing glasses there is 20/20 Coverage Insurance listed as if your glasses are stolen or lost they are covered, however deep in the terms and conditions it says 20-20 coverage does not cover: (6) EYEGLASSES THAT ARE LOST OR STOLEN; AND (7) EYE EXAMS OR OTH...
Entity
GLASSESUSA
Categories: Optical night time glasses, glasses, Sunglasses, ClearSight Driving Glasses, Eye glasses, glasses
6, Report:
#1454545
Posted Date:
Aug 01 2018
GlassesUSA.com Let the Buyer Beware of glassesusa.com Worst Online Shopping Experience Ever Internet
Order 1000234576 was never started, never delivered, and these scammers refuse to refund my $299.90 even though they have done nothing except take my money. The customer service reps speak just good enough English to trick you into thinking they are USA, and when you call with a pro...
Entity
GlassesUSA.com
Categories: Glasses
7, Report:
#1448766
Posted Date:
Jun 24 2018
Glasses USA Non Responsive and Poor Application of Return Policy New York New York
I am having issues getting a refund for my glasses purchased from GlassesUSA. I had returned my initial pair of glasses because I did not like the fit. When I got the second pair, they were damages to the frames and lenses. I filed a second RMA, but I was not getting any response fr...
Entity
Glasses USA
Categories: Eye Glasses and Contacts
8, Report:
#1442573
Posted Date:
May 12 2018
GlassesUSA False Faulty Product and Deliverables Beware Internet
False Faulty Product and Deliverables Beware Customer service Is Unbelievably awful. advertised times for product delivery wrong, hours on hold by phone, multiple emails no response with answers. miss communications at every point tracking numbers that do not deliver do not move the...
Entity
GlassesUSA
Categories: Accessories, Glasses
9, Report:
#1440153
Posted Date:
Apr 25 2018
Glasses USA GlassesUSA.com Company Does Not Deserve To Exist! New York, New York
Thank goodness it doesn't happen very often in life, but you occasionally run across one of those companies that should not exist because they have a horrible company culture and do not get anything right! Glasses USA is one of those companies. They seem to endeavor to find a proble...
Entity
Glasses USA
Categories: Clearsight Glasses, Glasses, Eye Glasses and Contacts
10, Report:
#1411837
Posted Date:
Nov 14 2017
Glassesusa.com Told me that the 20/20 insurance would cover me fully for a year. When i need to get a replacement they told me i had to pay a copay. New York New York
Before purchasing the glasses I was told that the insurance would be good because it fully covers the glasses and that I would not have to pay for anything because I would be fully covered. As soon as I needed a replacement I was told I have to pay a copay and that the return policy...
Entity
Glassesusa.com
Categories: Eye Care
11, Report:
#1383631
Posted Date:
Jul 06 2017
GlassesUSA Returned glasses and never got money back New York New York
I returned a pair of glasses that I purchased for $88 dollars. I had gone on business travel prior to receiving the glasses and was not able to try them on for about two weeks. I requested the return immediately and they sent a return slip. After I had sent in the glasses they infor...
Entity
GlassesUSA
Categories: Websites
12, Report:
#1378927
Posted Date:
Jun 14 2017
glassesUSA Impossible to receive accurate refund. Multiple calls and emails. Advertised Hassle Free Returns Internet
I purchased two pairs of sunglasses from glassesUSA.com. The time from order to delivery took forever.
The glasses finally arrived, and one pair was so large that they literally fell off of my head. I contacted the Returns Department. They sent a shipping label and I posted...
Entity
glassesUSA
Categories: Liars
13, Report:
#1374567
Posted Date:
Jun 05 2017
GlassesUSA Give credit where credit is due New York Internet
I purchased a pair of prescription sunglasses at the price of $266.40. Company had a money back guarantee. The glasses were not as expected and contacted them to choose another frame and exchange them. Lots of emails back and forth. I returned the not acceptable sunglasses t...
Entity
GlassesUSA
Categories: Eye Care
14, Report:
#1353551
Posted Date:
Feb 02 2017
GlassesUSA.com RIP OFF new york New York
ordered bi-focal glasses. they were unable to fill my prescription. i asked for a refund and was told i would recive a full refund in ten days. it has been 25 plus days, no refund and they have blocked my phone number. do not do busniss with these rip off clowns.
Entity
GlassesUSA.com
Categories: Specialty Stores
15, Report:
#1350997
Posted Date:
Jan 20 2017
Zenni Optical WARNING DO NOT BUY ZENNI OPTICAL GLASSES Novato California
I have ordered a number of glasses off of Zenni and can confirm this is a China based business that is ripping off North Americans under the impression that it is USA quality glasses. The quality is so poor as I have had metalic finish quickly rubbing off on shiny metals frames, ace...
Entity
Zenni Optical
Categories: Eye Care
16, Report:
#1334200
Posted Date:
Oct 20 2016
COOLFRAMES.COM Sells bent and used frames, terrible return policy BROOKLYN Internet
Terrible - frames came bent - arms were stretched out as thought someone had already worn them. Return policy will only credit you for the frames, not the lenses, plus there is a 30% restocking fee and other charges, postage, etc. They told me to take them to a local optical sho...
Entity
COOLFRAMES.COM
Categories: Eye Care
17, Report:
#1327465
Posted Date:
Sep 11 2016
GlassesUSA Risk Free Shipping Hicksville New York
I proved that they lost my glasses in the US mail because they shipped via USPS. My first pair I love, and I refuse to be partial to being able to see better and getting complimented on my glasses. However, I am going to have my eye doctor put them to the test also. ...
Entity
GlassesUSA
Categories: Eye Care
18, Report:
#1292944
Posted Date:
Mar 11 2016
GlassesUSA Theft by deception New York New York
I ordered glasses from glassesUSA on July 22, 2015. When they did not show up in the timeframe promised, I requested that the order be cancelled and my money be refunded. This request was made well within the 90-day period. Each time I called their representative for a status, they ...
Entity
GlassesUSA
Categories: Eye Care
19, Report:
#1292388
Posted Date:
Mar 08 2016
GlassesUSA You have no recourse if you use PAYPAL and have a bad experience. Read BBB reviews before buying. Nightmare. Internet
In August of last year, I ordered a pair of eyeglasses from GlassesUSA. After receiving them, within the first 24 hours the nosepiece had broken off and I felt I had gotten a very poorly made frame, although the lenses were fine. I called and spoke to a customer service rep, Mr. Roc...
Entity
GlassesUSA
Categories: Eye Care
20, Report:
#1262338
Posted Date:
Oct 19 2015
Glassesusaglassesusa.com I am very dissatisfied with the service not only did it take a very long time to receive my glasses I received my glasses with scratches on the lens missing the polarized lens tint and UV and scratch protection that I paid for. I tried to contact customer service which hung up on me several times, Dont waste your time or money. Very dissatisfied customer. Internet
I am very dissatisfied with the service not only did it take a very long time to receive my glasses I received my glasses with scratches on the lens missing the polarized lens tint and UV and scratch protection that I paid for. I tried to contact customer service which hung up on me...
Entity
Glassesusaglassesusa.com
Categories: Opticians
21, Report:
#1258636
Posted Date:
Oct 02 2015
GLASSESUSA.COM BEWARE OF GLASSESUSA Internet
Glassesusa is without doubt the worst company I have found. They make mistakes on orders. When they make a mistake, you have to call customer service to have the problem they created corrected. The first time I called customer service, I was on hold for one hour 52 minutes and had t...
Entity
GLASSESUSA.COM
Categories: Eye Care
22, Report:
#1257805
Posted Date:
Sep 29 2015
GlassesUSA.com GlassesUSA.com Refuses to refund my purchase price after I returned the product in 10 days - they are criminals Internet
ON-LINE, NEW YORK --GlassesUSA.com SUCKS - I purchased a pair of glasses from GlassesUSA.com that seemed fine until I wore them. I got a good deal for Progressive frameless $168.00. Unfortunately the glasses caused me to be dizzy and off balance and I couldn't focus. They were ...
Entity
GlassesUSA.com
Categories: Questionable Activities
23, Report:
#1249720
Posted Date:
Aug 20 2015
glassesusa.com When I asked for a refund, they tried to sell me more pairs of glasses. They say free shipping and returns--NOPE. new york city Internet
I paid to return my glasses. They charged me a 20% restocking fee! Where did I see that? Was it on a web page that I had to click three different buttons to get to? Gee, did they have to walk 20 feet to restock my glasses. YOU KNOW how a pair of glasses takes up as much space as a s...
Entity
glassesusa.com
Categories: Eye Care
24, Report:
#1249237
Posted Date:
Aug 18 2015
GlassesUSA Refused to Answer Claim of Defective Merchandise Internet
I received my order from GlassesUSA around July 21, 2015. On inspection I noticed oneo fthe arms of the glasses was a bit loose where it attaches to the hinge part, not screw related. A piece of metal that is glued from the hinge into the arm soon let go and the arm fell off. Th...
Entity
GlassesUSA
Categories: Eye Care
25, Report:
#1240273
Posted Date:
Jul 07 2015
GlassesUSA.com Glassesusa customer service turns a blind eye Israel, New York, USA Internet
Nicole Ovrutsky ,[email protected],[email protected],Anya Geimanson ,[email protected],[email protected]
Dear management team,
I have been a very good customer for 3 years and have bought 20 pairs of glasses. I am very disappointed at the way I have been treated in...
Entity
GlassesUSA.com
Categories: Eye Care