101, Report:
#221113
Posted Date:
Nov 17 2006
Hughes Network Systems,Direcway Trying to charge me early termination fee of $300.00 after 12 months. Payed $600.00 for equiptment & installation. No paperwork of a 15 month contract. Germantown Maryland
After moving to a rural area outside of Phoenix, the only way to get an internet connection was dial up or Satellite. Since Direcway, now Hughes.net claimed to be 10 times faster then dial up FOR ONLY $600.00 equiptment & installation and $60.00 per month I could get on line.
Af...
Entity
Categories: Internet Service Providers
102, Report:
#216437
Posted Date:
Oct 18 2006
Hughes Network Systems Formerly Known As Direcway RIPOFF!!! KNEW OF PROBLEM TRANSMITTERS FOR 2 YEARS AND STILL CHARGED PEOPLE!!! Germantown Maryland
we were very happy directv customers never a problem with service. we only lost transmission in the most severe weather. when we saw the advertisment for direcway sattelite internet we thought it would be a viable solution to slow dialups and tieing up the phone line. boy were we ...
Entity
Categories: Satellite Dish Companies
103, Report:
#215214
Posted Date:
Oct 11 2006
Hughes Network DirecWay Ripoff, Dishonest, Fraudulent Billing Germantown Maryland
Hughes Direcway HUGE RIPOFF. In Janurary of 2006 I purchased the 15-month period for Direcway system contract. Shortly after, Direcway switched to Hughes. I was setup on billing to be automatically taken out on the 15th of every month. In July, they withdrew funds before my due...
Entity
Categories: Satellite Companies
104, Report:
#214802
Posted Date:
Oct 09 2006
Direcway Hughes Network - Hughsnet - DirecTV ripoff, lies, deceptive business practice, false advertising, run around delux Internet
Direcway aka hughsnet is completely dishonest. Being in an area where getting a good enough line to even get a modem to work is impossible I fell for the line, satellite high speed Internet service.
This is a farce.
They use a FAP, fair access policy program to limit data speed ...
Entity
Categories: Satellite Dish Companies
105, Report:
#213660
Posted Date:
Oct 02 2006
Hughes Network Systems Formerly Know As Directway Deceptive sales pitches, I have a # Number to call for complaints, want to help Ripoff Germantown Maryland
I have a Directway system that was discontinued a few months ago. It was given to me. I wanted to upgrade the modem as the dish is still good. They do not upgrade used modems or sell modems separatly. If you buy a used one they will not service it even if you have proof it is pai...
Entity
Categories: Corrupt Companies
106, Report:
#205559
Posted Date:
Sep 08 2006
HughesNet Satelite Internet Hughes Network Systems - Direcway ripoff salesperson lie to get you to purchase the system Germantown Maryland
Sales person for HughesNet formerly known as DirecWay lied to me to make a sell. I am in the U.S. Military serving my country. I was transferred to an area of the United States that did not have DSL. I was supposed to be assigned to the duty station for two years. Before I agree...
Entity
Categories: Internet Service Providers
107, Report:
#207753
Posted Date:
Aug 25 2006
Direcway - Hughesdirecway - Hughes Network Ripoff lied stole equipment cost me 2 weeks work Germantown Maryland
After paying $199 dollars to upgrade to a new DW7000 modem, I was unable to get my system working, I spent countless hours trying to get my system working, tech support barley spoke english, Day #3 friday;I finally was told to wait up untill the middle of next week for a engineer, ...
Entity
Categories: Internet Service Providers
108, Report:
#205362
Posted Date:
Aug 10 2006
Direcway - Hughes ripoff Germantown Maryland
Where I live there is no cable internet or DSL. You get an exceptionally slow dial-up connection or you go with a satellite dish. I tried the dial-up and it was connecting at 4800kbps. Took forever to connect so I bought Direcway.
The system cost me $600.00 initally and then $60....
Entity
Categories: Internet Services
109, Report:
#199839
Posted Date:
Jul 07 2006
Direcway Hughes Network A total RIPOFF!! Internet
no internet access,no return calls from tech reps,only contact with reps in india,no one to complain to.maybe 6months of internet access in ten months. around one hour of access per day recently. no address or local phone to call! Ruined my e bay business,couldnt respond to bids and...
Entity
Categories: Satellite Dish Companies
110, Report:
#194780
Posted Date:
Jun 05 2006
Directway/Hughes Network Directway RIPOFF! Check out this transcript of the Chat I had with customer service! Germantown Maryland
This is the transcript of the SECOND chat I had with this support person, Debbie. Please, BUYER BEWARE! We just spent tons of cash on this system and we are getting worse than dial up speeds!!!! We get NO help and then the B****tch hangs up on me!!!!
Case ID for June 4, 2006 ...
Entity
Categories: Satellite Dish Companies
111, Report:
#23594
Posted Date:
Apr 07 2006
Direcway, DirecPC, Hughes Network Systems, BAD BAD BAD customer service Lies insults steals Germantown Maryland *UPDATE ..nightmare lives on!
April 11 - We had called Direcway.com prior to this date to order a Direcway satellite system to connect our computer to the internet via satellite.
On April 11 Tim Wolf from Wolf's Custom Instal's (no longer in business) came to install the system we had agreed on. Our unders...
Entity
Categories: Satellite Companies
112, Report:
#185482
Posted Date:
Apr 07 2006
Hughes Network Systems - Direcway ripoff Chicago Illinois
This company is supposed to be providing me with a reliable internet connection, but they keep having equipment problems. I cannot use dial-up and there is no other service available in this area.
Since March 6, 2006, my service is interrupted at least 6 or more times every day ...
Entity
Categories: Internet
113, Report:
#185473
Posted Date:
Apr 07 2006
Direcway-Hughes Corporation Total Ripoff. I never felt so scammed in my life and no one cared Internet
I purchased Direcway system in 3-2004 for my home medical transcription business. I was quoted speeds that I never achieved.
I spent months on the phone with these people. I got so tired of hearing, Is you modem plugged in in a language barely discernable.
I paid $600 for the ...
Entity
Categories: Satellite Dish Companies
114, Report:
#185450
Posted Date:
Apr 07 2006
HUGHES CORP, HUGHES NETWORK BAD SERVICE, BAD COMMUNICATION Ripoff Germantown Maryland
I have had DirectTV for 4 yrs now and never had a problem with it no matter what the weather is. I was so pleased with this service that I saw an infomercial for Direcway Sattelite, living in an area where nothing is available I thought it would be much better than dial-up. I called...
Entity
Categories: Satellite Dish Companies
115, Report:
#184714
Posted Date:
Apr 03 2006
HUGHES NETWORK SYSTEMS - DiRECWAY ripoff $756 disconnection fee I never agreed to sent to collections stringing me along disconnected service then wanted me to pay riddiculous fee Chicago Illinois
biggest ripoff! we lived in the country in oregon and had used dial-up for a year. We had DiRECWAY satellite tv for 6 months and it worked quite well even through some thick heavy clouds and seemingly nonstop oregon winter rain. we had great reception and only lost reception when th...
Entity
Categories: Satellite Companies
116, Report:
#183001
Posted Date:
Mar 24 2006
Direcway - Hughes Network System Ripoff Total disregard for customer service No one will respond Ellsworth Maine
I have spent no less than 40 hours of my time trying to resolve issues with Direcway. I have yet to speak with anyone that cares or is willing to help in this matter. I have no less than 7 file numbers from Direcway trying to fix this problem.
My system was down more than it was ...
Entity
Categories: Satellite Companies
117, Report:
#178070
Posted Date:
Feb 25 2006
Direcway, Hughes Network Systems fraudulent billing Ripoff Germantown Maryland
I had DirecPC one way satellite internet service for five years. On October 6, 2005, I called to cancel my account. After over 2 hours on the phone and being hung up on once, the rep told me she finally found my account and cancelled it. Feeling uneasy about the experience, I als...
Entity
Categories: Internet Service Providers
118, Report:
#176712
Posted Date:
Feb 17 2006
Hughes Networking Systems, DirecWay ripoff misrepresents their product and doesn't give full refund Germantown Maryland
I had the satellite service for a total of 6 days. I had a total of about 3 days of service (which was interupted because of the wind blowing or light snow).
I was totally unsatisfied with this service as I was told it would be so much better than my old dial up account I had. I...
Entity
Categories: Satellite Dish Companies
119, Report:
#169879
Posted Date:
Jan 26 2006
DirecWay - Hughes Network Systems False Advertising Bait and Switch RIPOFF Germantown Maryland
As of 30 December 2005, DirecWay advertises to its users that they can upgrade from Home (to Professional for $69.99/mo.
When you call DirecWay, they tell you that the upgrade is only for users of DirecWay 7000. Other users must pay $89.99/mo.
Nowhere in any of their advertis...
Entity
Categories: Internet Services
120, Report:
#132603
Posted Date:
Feb 24 2005
Directway broadband internet salellite-hughes network systems will not refund the 125.79 paid for the extended warranty and sales tax nationwide extended warranty on the equipment & the sales tax of $25.79 Germantown internet
I purchased the Direcway Broadband Internet Satellite system from an TV commercial. It was installed November 18, 2003.
We could either pay for the system in one payment or we could pay it in payments of $99.99 a month for 15 months; $59.99 of it was for the internet service, th...
Entity
Categories: Satellite Dish Companies
121, Report:
#126725
Posted Date:
Jan 10 2005
DirecWay Hughes Network Systems Fraudulent representation of internet speeds, refusal to refund $560 installation costs Germantown Maryland
This is the worst internet service money can buy. They totally misrepresent the connection speeds users will experience - and then disclaim any responsibility in their service agreements. They sell higher end packages that provide higher speeds despite the fact that all users expe...
Entity
Categories: Internet Services
122, Report:
#120155
Posted Date:
Nov 28 2004
Hughes Network System AKA Direcway High Speed Satellite Internet Provider. Big, big ripoff, no customer support, overcharges, substandard equipment and service, the worst connection speed since dial up! Gaithersburg Maryland
I have contacted Direcway and told them that I'm not satisfied with thier service or equipment. Every time they switch me to the cancellation dept I'm disconnected! Let me think. Is that convenient or what?
There is no direct number to the cancellation dept. The people I did tal...
Entity
Categories: Corrupt Companies
123, Report:
#119124
Posted Date:
Nov 21 2004
Direcway AKA: Hughes Network Systems ripoff No Customer Service Germantown, Maryland
Actual DirecWay Subscriber Comments:
--------------------------------------------------------------------------------
Customer service you can call me Charlie
I am one of the lucky few, for almost a year my system worked at times very slow but it did work.
Then a storm brewed...
Entity
Categories: Internet Service Providers
124, Report:
#110363
Posted Date:
Sep 29 2004
DirecWay Internet lousy connections, no repair service, foreign speakers as helpers, no way to contact company to get help Germantown Maryland
I had no repair man call after my original complaint for 2 months. I called and told them I was cancelling. They called back and gave me 2 options: pay up or have collection action taken against me. My solution was to involve my state's attorney general, and then I got action. I...
Entity
Categories: Internet Services
125, Report:
#84970
Posted Date:
Aug 04 2004
Hughes Network Systems, D.B.A. Direcway Direcway Lies, Lies, Lies Germantown Maryland
Direcway mounted our satellite over our living room while we were sleeping and the kids were in the house. We later learned that it is not normal to have a huge satellite mounted over a living area.
We had continued service issues with their network being down and no signal. Th...
Entity
Categories: Internet Services