1, Report:
#1292911
Posted Date:
Mar 10 2016
Atg Credit LLC Front for Castle Rock Security Illegal Report- Castle Rock sued by Illinois for Fraud Chicago Illinois
Atg reporting a collection in error. Original company placed on fraud charges by Attorney General of Illinois. I have copies of letters. Atg credit LLC apparently had a horrible rating. I'm reporting back to Attorney General, Federal government, and BBB.
Entity
Categories: Security Services
2, Report:
#642295
Posted Date:
Feb 26 2013
APX Alarm REVIEW: Comitment to APX Alarm's executive team and employees are committed to customer satisfaction. APX Alarms approach to business is focused on providing the highest customer satisfaction in the security and home automation industry. Provo Utah*UPDATE: APX Alarm pledges their commitment to always improving their operations by joining Rip-off Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. APX Alarm recognized by Ripoff Report Verified as a Safe Business Service
Ripoff Report Verified REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You...
Entity
Categories: Home Security
3, Report:
#719189
Posted Date:
Apr 19 2011
castle rock security apx-sai continues to charge us after cancelling Arlington, Illinois
called to cancel due to house being repossed. send letter requesting the discontinue of services due to loss of house. This was August or September 2010. My husband just informed me that they are still taking the monitoring fee out of his checking account. We have not been in ...
Entity
Categories: Security Services
4, Report:
#713670
Posted Date:
Apr 04 2011
Castle Rock Security Scam Artist, Unethical, Thieves Arlington Heights, Illinois
This is a letter I wrote to Castle Rock Security regarding their unethical, thieving ways:Effective immediately, I am cancelling my service with your company for the home security system. I have been a customer for well over five years and have found the equipment faulty and the ser...
Entity
Categories: Security Services
5, Report:
#684755
Posted Date:
Jan 20 2011
APX-SAI-Castle Rock Security Alarm Monitoring is on my crap-list for having a roll over contract, so I cannot cancel services. Arlington Heights, Illinois
I called on 1/20/2011 to cancel my services with Castle Rock Security. I have more than fulfilled my 3 year contract agreement, I have had this alarm for 5 years. They don't even call when the alarm goes off-line.
Castle Rock Security stated that I cannot cancel my services until ...
Entity
Categories: Security Services
6, Report:
#658360
Posted Date:
Nov 04 2010
Castlerock Security Pinnacle Security, Security Associates International Castlerock security will not stop billing you even if all contractual procedures are followed Arlington Heights, Illinois
Castlerock security is either extremely greedy or extremely incompetent. Either one is a good reason not to do business with them.Three years ago I purchased an alarm system from Pinnacle home security. I agreed to a 3 year contract and they provided the equipment at no ...
Entity
Categories: Home Security
7, Report:
#653545
Posted Date:
Oct 21 2010
Castle Rock Security Our life has been utter h*ll since we joined Castle Rock Security Arlington Heights, Illinois
Castle Rock Security Company Our
life has been utter h*ll since we joined Castle Rock Security and the
affiliates before it. We of course
joined up with door-to-door salesman who approached us with great plan...
Entity
Categories: Security Services
8, Report:
#636364
Posted Date:
Sep 01 2010
Castle Rock Security APX-SAI-Castle Rock Security Alarm Monitoring Home Secutiy Monitoring Arlington, Illinois
STAY AWAY FROM THIS COMPANY!
I purchased my home security system in June 2007 from SAI alarm. The sales person was very pushy and required a signed agreement that day with installation the same day. The sales person also stated that a $100 initiation fee w...
Entity
Categories: Security Services
9, Report:
#455408
Posted Date:
Aug 01 2010
APX-SAI-Castle Rock Security Alarm Monitoring APX-SAI-Castle Rock Security Alarm Monitoring that steals from you!!! Stay away from them. Arlington Illinois
Jenn, just want to say that I am in the exact situation as you. SAI should be brought to justice. The company survives by ripping people off. I'm talking to my lawyer and will take action against them.
http://www.ripoffreport.com/reports/0/455/RipOff0455255.htm
I purchased my ...
Entity
Categories: Home Security
10, Report:
#457721
Posted Date:
Aug 01 2010
APX-SAI-Castle Rock Security Alarm Monitoring Ripp Off, Scam Artists, Bad Customer Services Arlington Heights Illinois
I purchased my home security system June 3, 2006 from APX alarm. I should have know right of the bat this was a bad idea. The sales people were very pushy and required a signed agreement that day with insulation that day. He was a clean cut college kid from Utah out trying to make a...
Entity
Categories: BBB Better Business Bureau
11, Report:
#460210
Posted Date:
Jul 11 2010
Castle Rock Security - Castle Rock Security - Information not conveyed on canceling contract-Auto renewal for 1 year - Arlington Heights Illinois
Unable to cancel service after end of 3 year contract term. Called customer service number 1888-247-4080 a couple of months ago, I was told to send letter 30 days of notice. I was never told of auto renewal of contract or I would have sent letter that day!
I called again today, Jun...
Entity
Categories: Home Security
12, Report:
#621430
Posted Date:
Jul 08 2010
Castle Rock Security Automatic Renewal, lack of early cancellation policies: Arlington Heights, Illinois
I contacted Castle Rock Security a year ago to cancel my service, but was not notified that the contract automatically renews. I was directed to contact Castle Rock to cancel my service after the 3 year contract was complete. My contract was due to end this month and I c...
Entity
Categories: Security Services
13, Report:
#613823
Posted Date:
Jun 13 2010
APX - SAI - Castle Rock Security Alarm Monitoring castle rock security i have never had this company and want it off my credit report 12801 n central expy ste 250, Texas
crenshaw aNd assoccitesbeen on my credit rport saying representing castle rock security
partial number 518348
saying 1284.address identifaction 612814473
Entity
Categories: Credit Card Fraud
14, Report:
#592834
Posted Date:
Apr 13 2010
Castlerock Security Inc, SAI Security, Castle Rock Security, Inc. Renewed contract w/o notice except it was written in the initial contract that w/o 30 days notice there would be automatic renewal Arlington Heights, Illinois
My Castle Rock Security system has not worked properly for many months. Their repairmen tell me it is the phone company's fault. The phone company said it was the alarm system. I changed over the comcast phone system, and my alarm continues to have issues. I ...
Entity
Categories: Security Services
15, Report:
#584258
Posted Date:
Mar 23 2010
Anderson, Crenshaw and Associates LLC. Castle Rock Security Inc./ SAI Continues Harrassing messages from alleged Debt, Not Honoring Contract Agreement. Consumers beware, this illegal collection practices are against the Law. Over several months Anderson, Crenshaw and As Internet
Consumers beware, Anderson, Crenshaw and Associates LLC. A collection agency representing Castle Rock Security Inc./SAI. Continues the Harassments on a daily basis, not honoring a written contract from Vision Security Inc. The Home Alarm equipment was install at our home and one day...
Entity
Categories: Home Security
16, Report:
#556526
Posted Date:
Jan 19 2010
Castle Rock Security Inc SAI harassment via collection agency, responding only by several phone messages Arlington Heights, Illinois
In August 2007, I had an alarm system installed in a rental house that I own in Staten Island, New York, by an alarm company, SAI, located in Orem, Utah, at no cost, but with monthly monitoring fees.
In June 2009 I learned from the tenant that the alarm system was no longer ...
Entity
Categories: Security Services
17, Report:
#551714
Posted Date:
Jan 10 2010
Castle Rock Security Inc SAI, APX Deceptive contract renewal tactics, rip off, unfriendly Arlington Heights, Illinois
Castle Rock Securities is trying to charge me for an additional year of service based on an automatic renewal of one year after an initial term of 3 years. I sent them a cancellation letter but it was a month late and their response is too bad, you automatically renewed and yo...
Entity
Categories: Security Services
18, Report:
#507608
Posted Date:
Oct 11 2009
Castle Rock Security Inc SAI - Security Associates International, Inc Wire Fraud, Unauthorized CCard charges, Incomplete system installation, Failure to correct nonfunctioning products per contract, Failure to follow thorugh on promised actions, Arlington Heights, Illinois
My nightmare started in Dec of 06 when I entered into a 3 year agreement with APX alarms. They had to return to my home three times to make their system work properly. They charged my debit card two times the first month, and SAI also charged my debit card the first month for a tota...
Entity
Categories: Security Services
19, Report:
#489403
Posted Date:
Sep 03 2009
Pinnacle Security Pinnacle failed to inform a customer that a contract he was inquiring about had been sold to a different company. Internet
Our family hired Pinnacle to install a new security system in our home in July 2007 by college students who were working a summer job and did not have a valid criminal background check through the state of Virginia . We were given an account number and chose a password for the accou...
Entity
Categories: Advertising / Deceptive
20, Report:
#477149
Posted Date:
Aug 06 2009
APX-SAI-Castle Rock Security Alarm Monitoring Refuse to release from contract after 3 years without reminders Arlington , Illinois
Similar to several other consumers on this site, we had a three-year contract with Apex/SAI/Castlerock, which we fulfilled. We then changed to another alarm company without realizing the contract switched over, not to month-to-month, but rather year-to-year, and if we didn't notify ...
Entity
Categories: Security Services
21, Report:
#476668
Posted Date:
Aug 05 2009
APX-SAI-Castle Rock Security Alarm Monitoring Contract renewal scam Arlington Illinois
I had the same experience as two other customers: Reports 455255 and 455408. CastleRock - Apx- SAI or whatever name they want to be called. I tried to cancel my home security services after 3 years on May 28, 2009 by phone and letter. My renewal was June 5, 2009 and since this ...
Entity
Categories: Home Security
22, Report:
#473817
Posted Date:
Jul 27 2009
SAI/Castle Rock Security Another SCAM from FAMOUS SAI, BEWARE of LIES, NO CALL BACKS, LEAGAL ACTION Arlingtonarlington Heights Illinois
SAI came to my door selling home alarms, we where told we could cancel anytime as long as we payed the next months fees for the cancelation cost.
Also we where told that if we moved we could cancel the service, hear it is a year after we moved, and gave 30 day notice of intent to c...
Entity
Categories: Security Services
23, Report:
#473798
Posted Date:
Jul 27 2009
Castle Rock Security Deceptive tactics for no service Arlington Heights Illinois
This company claims to monitor a security system that they took over from another company, Security Associates International, who took over from yet another company. They extract 45.00 a month for nothing and will not terminate te c0ontract u8nless you pay them a nearly 700 dollar ...
Entity
Categories: Builders & Contractors
24, Report:
#472031
Posted Date:
Jul 22 2009
CASTLE ROCK SECURITY - APX - SAI CAPITALIZING AND STEALING FROM THE CONSUMER ARLINGTON HEIGHTS Illinois
I signed up over three years ago and have been sold off three times and had the equipment fail in the first two months with no service or help. Everytime you try to contact the company it always is an hour wait to be told you got to call this number for they own you now. I originall...
Entity
Categories: Security Services
25, Report:
#466679
Posted Date:
Jul 01 2009
Castlerock SecurityAPX - SAI - Castle Rock Security Alarm Monitoring Corrupt Billing Practices and the WORST customer service I have ever encountered Arlington Heights Illinois
I signed a contract with this company (before it changed it's name for the 2nd time) back in June of 2006. They were using honest returned Mormon missionaries to peddle their services in Las Vegas. I have found out later that they heavily recruit these boys because of the recently l...
Entity
Categories: Security Services