1, Report:
#1518080
Posted Date:
May 12 2022
Best Buy / Geek Squad Best Buy refused to tell me that they could have done a factory restore to remove my virus. Fayetteville North Carolina
After taking my computer to Best Buy to remove a virus, I picked it up 2 days later and they told me that they removed 4 viruses. When I got home, I discovered that the virus was still there, but I couldn't log on to Geek Squad support with my computer. So I brought the computer bac...
Entity
Best Buy / Geek Squad
Categories: computers
2, Report:
#1498176
Posted Date:
Jul 29 2020
Geek Squad Best Buy Warrantee vs no warantee Myrtle Beach South Carolina
COMPLAINT CASE #245590628
In December of 2016, I purchased a Microsoft Surface Pro4 with accessories from Best Buy in Myrtle Beach, SC with a 2 year Geek Squad protection plan expiring on January 14, 2019. On November 30, 2018, I received a renewal notice by email for this plan. ...
Entity
Geek Squad
Categories: Warrantee
3, Report:
#1498133
Posted Date:
Jul 28 2020
Best Buy Geek Squad Best Buy 7 trips to the house replacing the same part repeatedly. Spring Hill, Florida
I purchased a Sony Bravia TV in 2018 brand new. It never worked on the eithernet cable, everything else was fine including the WIFI. I had a 5 year extended warranty with Best Buy Geek Squad when I purchased the TV FOR 1300.00 dollars. After approximately 7 trips to the home fro...
Entity
Best Buy Geek Squad
Categories: Electronics
6, Report:
#1388431
Posted Date:
Jul 26 2017
GEEK SQUAD, Best Buy Never, ever think Geek Squad is there to help you, called at 4 o'clock told it would be 20 minutes to an hr 2 and 1/2 hrs later disconnected and had to start all over and was told it would be at least 2 hours before they could get to me and I would still need to be at my computer. Its now 4 1/2 hours into this journey and still no support. WHAT A WASTE OF TIME AND MONEY NEW PORT RICHEY FLORIDA Nationwide
Bought a computer and was talked into buying the Geek Squad package for support
First time user called up and was told it would be 20 minutes to 1 hour before I would get help.
2 1/2 hours later NO HELP YET and was disconnected
Called back and put back in the cue and was told it wou...
Entity
GEEK SQUAD, Best Buy
Categories: Computer Help Desk
7, Report:
#1297853
Posted Date:
Apr 05 2016
Best Buy Geek Squad Best Buy stole $250 from me because they can Stuart Nationwide
Best Buy / Geek Squad It has been over 48 hours since my last call. I have still not received an email confirming my refund of $250.02. I would really like a response back regarding this matter. I am now paying interest on your charge. Sent from Yahoo Mail for iPh...
Entity
Best Buy Geek Squad
Categories: Cellular Phone Companies
8, Report:
#1296058
Posted Date:
Mar 27 2016
Geeks Technical Support Scammed for $599.00 for nonexistent lifetime plan Arlington Virginia
I have a tech support subscription with Geek Squad/Best Buy. I tried calling 1-800-Geek Squad and inadvertently dialed the wrong number, which was never told to me by the computer technicians who answered the phone. I told them about the subscription and that I was having trouble wi...
Entity
Geeks Technical Support
Categories: Computer Service & Repair
9, Report:
#1266600
Posted Date:
Nov 08 2015
Geek Squad Best Buy spam, product cramming, pushy sales Nationwide
Purchased multiple products from Best Buy - two laptops, large tablet. Now I get spam for a product I did not ask for.
With each purchase a 'free' product was bundled - one of the following, Kaspersky Internet Security, Trend Micro Internet Security or Webroot Secure Anywhere i...
Entity
Geek Squad
Categories: Audio & Electronic Retail Stores
10, Report:
#1212456
Posted Date:
Feb 28 2015
Geek Squad Best buy Geek Squad, Cheat Squad not Geek Squad Nationwide
“Cheat Squad” would be a more appropriate company name. Seems the company’s business model to “sell the $200 protection plan” and don’t worry about the fall out if your skill set is subpar for making in house repairs…. A simple task of installing a new hard drive on th...
Entity
Geek Squad
Categories: Computer Service & Repair
11, Report:
#1201246
Posted Date:
Jan 15 2015
Geek Squad, Best Buy Watch out!!!! Re-billing even though cancellation. Poor customer service. Minneapolis, Minnesota
Watch out regarding Geek Squad protection plans!!! I had damage to my phone that they determined was a factory-created problem and they would not cover it. What a waste of money for Geek Squad protection. When I asked to cancel the customer service rep became impat...
Entity
Geek Squad / Best Buy
Categories: Audio & Electronic Retail Stores
12, Report:
#1200890
Posted Date:
Jan 11 2015
Best Buy Geek Squad Best Buy / Geek Squad canceled order then added $300 while leaving off the warranty! Nationwide
All I wanted was installation of the gas dryer I had ordered online at Best Buy (with a warranty) for $585. I called 1-800-BestBuy and got transferred again and again. I finally got someone to arrange installation, but they canceled my first order and started a new order. They...
Entity
Best Buy
Categories: Appliances
13, Report:
#1183360
Posted Date:
Oct 17 2014
Geek Squad / Best Buy Geek Squad more like useless squad Anjou Quebec
My laptop is 1 year old and had an issue with the keyboard. I brought it to best buy/geek squad and they told me it needed anew keyboard. I had to pay in advance for some reason $173.00, and was told it takes about 2 weeks. Almost 1 monthwithout my computer I called to see what was ...
Entity
Geek Squad / Best Buy
Categories: Computer Service & Repair
14, Report:
#1180070
Posted Date:
Sep 30 2014
Geek Squad Best Buy Geek Squad Geek Squad Reviews - Should have came here first - Internet
Be wary of these Big Box stores and their computer repair technicians. I’ve experiencing nothing short of anguish and egregious amount of errors and mistakes on their part. Most recently, I took a computer in to have it looked at for errors upon start up. It appeared that there mi...
Entity
Geek Squad
Categories: Computer Service & Repair
15, Report:
#1135555
Posted Date:
May 12 2014
Geek Squad Best Buy, GeekSquad, Geek Squad Review, Geek Squad Alternative, How they cost me over $500 hopefully you dont make the same mistake Nationwide
Ill preface this with stating that I'm relatively computer savvy, however there are times when I simply do not have the time to fix the issues caused by my families web browsing habits, nor the patience. I've utilized Geek Squad quite a few times since the late 2000's with pro...
Entity
Geek Squad
Categories: Consumer Services
16, Report:
#1140563
Posted Date:
Apr 21 2014
Geek Squad Best Buy Phone insurance plan Nationwide
So, I went into Best Buy to trade in my phone to get a new one on friday the 18th of April. While i was there I was told that my old insurance plan would cancel (with geek squad) and my new plan would take effect that day (also with geek squad). I got a notice today that my ac...
Entity
Geek Squad
Categories: Cellular Phone Companies
17, Report:
#1046205
Posted Date:
Apr 25 2013
Geek Squad Best Buy Computer repair rip off Chino Hills, California
I dropped off my brand new Dell laptop which shipped with Windows 8 which as most folks agree is a failure. I dropped off the laptop on April 1, 1013, at the Chino Hills Best Buy and asked Geek Squad if they could install Windows XP Professional and provided my original MicroSoft in...
Entity
Geek Squad
Categories: Computer Stores
18, Report:
#902658
Posted Date:
Jun 27 2012
Best Buy/ Geek Squad Destroyed a $2,500.00 Dell laptop Spring Hill, Florida
I had the Geek Squad take my daughters lap top and had them to clean it up and to put their Virus protection on it. They were also told to make back up discs to make sure she would not loose all her information that was in her laptop. They told us that it wo...
Entity
Best Buy/ Geek Squad
Categories: Computer Manufactures
19, Report:
#728376
Posted Date:
Mar 15 2012
Geek Squad Best Buy Geek Squad Incompetent and Fraudulent Metairie, Louisiana
On April 2, 2011, I took 3 computers into the Geek Squad at Metairie (New Orleans) La for repair.Two were Dells - one was a Gateway Laptop. All computers had a Spyware Virus and a Trojan Virus. Geek
Squad was running a program to repair 3 computers - I told them the pro...
Entity
Geek Squad
Categories: Computer Fraud
20, Report:
#824868
Posted Date:
Jan 19 2012
Geek Squad Best Buy Ripoff/ Bait and Switch/ Ransom Demand Internet
RIPOFF ALERT! What I was told when I bought Geek Squad coverage: Bring it in, we'll diagnose it right away and get it back usually within a few days, depending on what is wrong.What I was told when I called today asking about Geek Squad coverage: Bring it in, we'll diagnose it right...
Entity
Geek Squad
Categories: Computer Service & Repair
21, Report:
#822542
Posted Date:
Jan 14 2012
Geek Squad Best Buy Took my hard drive without my permission monmouth junction, New Jersey
My computer crashed. Geek Squad came out to retrieve data and transfer to my new laptop. Adam from the GS said that nothing could be saved but my pictures. He then explained that he could take my computer to be recycled at Best Buy but he would leave my hard drive....
Entity
Geek Squad
Categories: Computer Service & Repair
22, Report:
#822093
Posted Date:
Jan 13 2012
best buy/ geek squad Best Buy Does it AGAIN !!! joplin, Missouri
On Dec. 18th I took my laptop to Best Buy (Joplin Mo.) store, because it would come on, it would only give 7 loud beeps..I have the black tie coverage, so I didn't hesitate to take it to them..They shipped it off to the repair center, 11 days later it came back and the had cha...
Entity
best buy/ geek squad
Categories: Computer Service & Repair
23, Report:
#815659
Posted Date:
Jan 10 2012
Best Buy Geek Squad Once Best Buy Has Your Money, They Don't Care How Long You Wait for Service NY, New York
I took my computer to Best Buy Geek Squad for repair under a $200 contract for 3 computers for one year. Four people were in front of me in line. I waited 1 hour to speak to someone about my computer's problems (no place to sit down, and I am 63 and have neuropathy in my feet)....
Entity
Best Buy Geek Squad
Categories: Computer Service & Repair
24, Report:
#813945
Posted Date:
Dec 26 2011
Best Buy Geek Squad Lost my hard drive files harriman, New York
On July 24, 2011 I brought my Best Buy purchased Compaq Desktop because of hard drive problems to the Geek Squad. I was told that the hard drive was bad and that I needed a new one. I requested that all my files be saved. I left the computer for one day while Geek Squad copied my fi...
Entity
Best Buy Geek Squad
Categories: Computer Service & Repair
25, Report:
#703191
Posted Date:
Dec 21 2011
Geek Squad / Best Buy Misleading, urges customer to buy unnecessary services and products Costa Mesa, California
The Geeks at Geek Squad have been trained well. They get you to buy additional unnessaary services through fear. They take complete advantage of regular people who don't know a great deal about computers.
I took my laptop into a GS location after I had dis...
Entity
Geek Squad / Best Buy
Categories: Computer Service & Repair