1, Report:
#1436326
Posted Date:
Mar 28 2018
Luna Flooring AKA Luna Owned by Empire Disrespectfully wasted three days waiting for installation and they wanted to rip me off for 800 more than the estimated quote. Chicago Illinois
I scheduled and paid for a laminate installation.
The installation was scheduled for Monday 3-26-2018. On the morning of the installation my wife and I stayed home to accommodate the installers. Well, at 12:30 we decided to contact Luna and see where the installers were and much to ...
Entity
Categories: Carpet & Tile Installers
2, Report:
#1410274
Posted Date:
Nov 04 2017
Luna Flooring Do not waste your money
Just don't do it. One of the most stressful experiences of my life. I paid $15,000 for new laminate and carpet but it wasn't worth it. The worst customer service I have ever dealt with my entire life. I did not spend hours, I spent days cleaning up after these fools. There's a reaso...
Entity
Categories: Carpet & Tile Installers
3, Report:
#1243764
Posted Date:
Jul 23 2015
Luna Carpets Luna Flooring Customer Service; Payment; Installation; Sales Shaumberg, IL Nationwide
I responded the first time last Spring on this post with a highly negative commentary. To their credit, someone was actually on the ball and reported it to senior management. The National Sales Manager, Kevin Kornfirst, responded. He is terrific. On the ball, extremely customer f...
Entity
Categories: Carpet & Tile Installers
4, Report:
#1020955
Posted Date:
Mar 04 2013
Luna Flooring my carpet is not a year old/falling apart at the seam in middle of floor/Luna says dog flooded area will not replace /called CEO and he never called back Naperville, Illinois
I bought luna carpet in June of 2012. I purchased carpet that would withstand dogs.
I was told this carpet is for pets and if they wet on it all you have to do is pat it up and use a little dish soap on it. So now back in Dec. the seam started coming apart I called they...
Entity
Categories: Advertising / Deceptive
5, Report:
#932353
Posted Date:
Aug 27 2012
Luna Flooring LUNA Blatant disregard for consumers Bellwood, Illinois
On 8/22/2012 I had 2 scheduled installations from Luna. The sales consultant came to my home and assessed the project and projected costs. He made it clear the appliances and furniture would be moved. When the one installer arrived on installation day, he said I would hav...
Entity
Categories: Home Improvements
6, Report:
#848424
Posted Date:
Aug 25 2012
Luna Luna flooring, Luna carpeting Lunacy to deal with Lunatic scammers Internet
I called Luna only because they advertise next day installation. We saw the salesman on Thursday hoping for a Friday install so we could move in on Saturday. We even pulled up our old flooring ourselves before bringing in the salesman so we could get an accurate quote and things wou...
Entity
Categories: Carpet & Tile Installers
7, Report:
#917628
Posted Date:
Jul 26 2012
Luna flooring- Kate Zilke (Project Mngr) Matt? (Customer Service) Luna installed my hardwood floors, but have yet to finish my stairs! Bellwood, Illinois
Luna Flooring installed about 1,200 square feet of wood flooring, in my home, beginning on June9, 2012. The wood floors were brought to my home around 5 days before the installation in order for the wood to adapt to the enviroment of my home, to eliminate as ...
Entity
Categories: Home Improvements
8, Report:
#765172
Posted Date:
Aug 17 2011
Luna Flooring Luna Carpet, Old School Style Scam Artist Salesman! Internet
I was a recent victim of LUNA Carpet in Chicago. The salesman came to my residence on August 02, 2011 to measure ONLY 3 areas of the house I have with carpet. The other areas are all hardwood flooring. I specifically walked him thru the entire project explaining it was a rental and ...
Entity
Categories: Carpet & Tile Stores
9, Report:
#749878
Posted Date:
Aug 01 2011
Luna Flooring Gallery Luna Carpet Lifetime Warranty Issue - Defective Product & Installation Naperville, Illinois
We purchased Sumerset Tumbleweed prefinished hardwood flooring - Style & Color# EP512TUM for $15,264.74 (amount charged to personal credit card) from sales person Heather Rieck at the Naperville location. Floors were installed in 3 bedrooms, all closets, hallway, livin...
Entity
Categories: Carpet & Tile Installers
10, Report:
#619485
Posted Date:
Jul 02 2010
Luna Carpet Luna Flooring Salesman was pleasant to deal with in beginning, but left rude. Lake Zurich, Illinois
Called Luna to get an estimate on carpeting for one small room. They sent a salesman from 3 towns away (according to that salesman) to get an estimate. Everything started good, but noticed how pushy he got towards the end. Not only did he quote us $650 for a small ...
Entity
Categories: Carpet & Tile Installers