Complaint Review: Select Home Warranty - Mahwah New Jersey - Mahwah New Jersey

Select Home Warrany claims they were voted 2017 Best in Service!  I guess they wrote it up themselves.

This company, from my own experience and what I have read online, takes your money than finds convenient excuses not to fix anything.

They also LIE about a 30 full refund satisfaction guarantee.

My husband and I, both senior citizens made a Big Mistake in paying this crooked company $ 449.49 for a 1 year home warranty for a home we bought in South Dakota.  We were promised 2 free months, plus a roof repair if needed in the future.

They have a sales department who will stop at nothing to get you to sign up and take your full money.  The agent I spoke to, back on May 27, 2020 promised me this, YOU HAVE 30 DAYS FROM THE EFFECTIVE DATE OF THE WARRANY TO GET YOUR MONEY BACK IN FULL, IF YOU ARE NOT SATISFIED.

He claimed that the warranty does NOT begin until 30 days after May 27th, which makes it June 27.  I recall asking this agent, Mark, WHEN DOES THE 30 DAY GUARANTEE PERIOD BEGIN FOR A REFUND.  He replied AFTER THE EFFECTIVE DATE OF THE SERVICE.

Also, this cheap company NEVER postal mailed me the contract.  I asked that the contract be postal mailed, and they only e-mailed it - finally.  I guess spending their own money on postage, paper and printing is too much for them.  I had to use our own money and paper.  I looked it over, and it seemed ok.

We moved into the home.  Guess what, on July 2nd, the ice maker for the refrigerator.  I called the claims department to make a claim.  In the contract it does state the ice maker IS covered.

This is another problem, with Select Home Warranty, one is talking to people from other countries and their English is difficult to understand.

Instead of getting a technical to come fix the ice maker, I get a call stating that THE ICE MAKER IS NOT A COVERED ITEM.

I called to argue that it is covered, according to what I see.  All this lady can say is UNFORTUNATELY, THE CLAIM IS DENIED.

I was furious.  I told them I wanted to cancel the contract which officially began June 27th and get a Full Refund.  I got to speak to some other lady in the Cancelation Department.

Instead of offering me a Full Refund, she said I had to pay a $ 75 CANCELLATION CHARGE and that I would only get back $ 366.72.  I said I cancelled it only 7 days after the 30 day gurantee began.  She is now telling me that the sales person what MISTAKEN, when telling me the 30 days begain at the effective date of contract, but it really began when I first signed up on May 27th.

I told her that I never got a mailed copy of the contract and that SHW finally e-mailed it weeks later.

She did not CARE anything about the fact that her sales people gave me wrong information.  I told her I wanted the full $449.49.

She refused.  I called my credit card company and disputed the full charge.

Between July 2nd and through 1/2 of September, this dispute went on and on.  This miserable company sent my credit card company a bunch of fine print about refund polices and their denial of the claim.

The credit card company - not giving me the good service they gave before the corona virus ruined customer service, - refused to refund me the money and said I had to take it up with Select Home Warranty.

After arguing and arguing, I only got back $ 366.72.  I lost $ 75 cancellation fee, plus a few days of service 0r Non Service.

This company, is ruthless, mean, not caring of customers, allows sales people to tell lies to customers, and refuses to pay legitimate claims.

I should have done my homework before I signed up.  My mistake.  Now I see, there are 5 other rip off reports on Select Home Warranty and other negative reviews on Better Business Bureau and other sites.

Same thing, they take your money, then refuse the repair.

Select Home Warranty should be put out of business.  I have had home warranties in the past, with other companys and never had this kind of trouble.  They used fix things.

Now, all they care about is getting your upfront money, then find illegal excuses not fix a thing.

What a waste of money and time this greedy, miserable company is.

My advise, DO NOT BUY A HOME WARRANTY FROM SELECT HOME WARRANTY.  Also, check out any other such companies before you commit.

I bet there is a laundry list of such home warranty companies with similar complaints.

Signed,

A Word to the Wise. and out over $ 80. - Got nothing for it but aggrivation.