Complaint Review: SMH Records / Jonathan Hay Publicity TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. SMH Records / Jonathan Hay Publicity over 20 years experience has worked with several high profile clients & launches national media campaigns for wide range of entertainment clients. SMH Records / Jonathan Hay Publicity will assist every step of the way from getting projects acquired marketed to audiences seen by major critics & media outlets. - Louisville Kentucky

Ripoff Report REVIEW /Commitment to Customer Satisfaction

SMH Records & Jonathan Hay Publicity joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us - in writing - to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.



ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By ED Magedson - Founder, Ripoff Report

SMH Records and Jonathan Hay Publicity approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. SMH Records and Jonathan Hay Publicity did just that.

SMH RECORDS AND JONATHAN HAY PUBLICITY CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

"SMH and JHP are US based companies.” Owner, Jonathan Hay, has over 20 years experience in this field and has worked with several high profile clients. Along with this expertise Jonathan Hay Publicity offers unique amenities to their clients including emergency crisis management.



WHY SMH RECORDS AND JONATHAN HAY IS BETTER THAN THEIR COMPETITORS

"SMH and JHP operate mostly on a referral-only basis.”

Leads for Jonathan Hay Publicity are acquired primarily through referrals. Sabrina Hale, Creative Director for Jonathan Hay Publicity stated, "we get contacted all the time, but we are very selective...we only take a handful of clients a year."



STATEMENTS FROM THE PRESIDENT JONATHAN HAY

"We limit ourselves to only a handful of clients a year so that we can truly dedicate one-on-one time to each project.” Jonathan Hay Publicity is currently working with a small number of clientele in order to provide them with the highest level of service. Once a potential clients signs on with Jonathan Hay Publicity they can expect the provided resources to bring their music to a higher caliber, "we’ll take their music and make the production better. We’ll get it mastered and mixed by the right person so it sounds like the level you would hear on the radio.” Additionally, they also provide graphic design and website building services in order to provide their client with quality publicity.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

As stated above, SMH Records and Jonathan Hay Publicity is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.

After speaking with the management at SMH Records and Jonathan Hay Publicity and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give SMH Records and Jonathan Hay Publicity a positive Rating. SMH Records and Jonathan Hay Publicity made efforts to ensure that all customers were satisfied and President Jonathan Hay assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.



STATED IMPROVEMENTS FROM SMH RECORDS AND JONATHAN HAY

They're new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. SMH Records and Jonathan Hay Publicity is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

SMH Records and Jonathan Hay Publicity is dedicated to customer satisfaction . SMH Records and Jonathan Hay Publicity receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. *Any consumer not receiving satisfaction from a member of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected].

This kind of dedication to customer service means that SMH Records and Jonathan Hay Publicity will do whatever it takes to make sure their customers are properly taken care of.

In the future, if anyone has any complaints or concerns with SMH Records and Jonathan Hay Publicity, you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the company's response and to insure customer satisfaction). You can call SMH Records and Jonathan Hay Publicity directly at (310) 402-6949.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with SMH Records and Jonathan Hay Publicity or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report's Corporate Advocacy Program, please contact us at [email protected].



Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe confident and secure when doing business with SMH Records and Jonathan Hay Publicity.

Here's why:

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about SMH Records / Jonathan Hay Publicitys’ Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.

..by consumers, for consumers



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ED Magedson: Founder, Ripoff Report

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