- Report: #507304
Complaint Review: 24 Hour Fitness USA Inc. - Pasadena California
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Author Confirmed
Why?
24 Hour Fitness USA Inc.
PO Box 31001-1293 Pasadena, 91110 California, United States of America
Phone:
8004326348
Web:
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24 Hour Fitness USA, Inc. Cancellation Impossible Pasadena, California
I have been trying to cancel my membership with 24 hour fitness since last May 1st.
I've been on hold for 90 minutes, only to be hung up on. I've called repeatedly trying to get through. Finally, I got through, and was told it was cancelled, and I owe nothing. Yet the bills keep coming, and when I call back, they say I'm not cancelled. I've repeated this now at least twice.
I've even written a letter to the address on the bills saying I've cancelled.
They now claim I owe $250. I had been with them happily for 15 years, but now can't seem to get out.
Nothing is working.
I've finally hit the last straw when calling them at their 1-800# today during the hours they say they're open to hear a voice say "we're currently closed" and then hang up.
Do not under any circumstances sign up for 24 hour fitness - it appears to be a lifetime commitment, and they make it IMPOSSIBLE to cancel.
I've been on hold for 90 minutes, only to be hung up on. I've called repeatedly trying to get through. Finally, I got through, and was told it was cancelled, and I owe nothing. Yet the bills keep coming, and when I call back, they say I'm not cancelled. I've repeated this now at least twice.
I've even written a letter to the address on the bills saying I've cancelled.
They now claim I owe $250. I had been with them happily for 15 years, but now can't seem to get out.
Nothing is working.
I've finally hit the last straw when calling them at their 1-800# today during the hours they say they're open to hear a voice say "we're currently closed" and then hang up.
Do not under any circumstances sign up for 24 hour fitness - it appears to be a lifetime commitment, and they make it IMPOSSIBLE to cancel.
