- Report: #437662
Complaint Review: Acaciaslim - Fit Factory - acainoniburnercom - acai-slim.com - fit-fac.com - Internet
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Acaciaslim - Fit Factory - acainoniburnercom - acai-slim.com - fit-fac.com
www.fit-fac.com, www.acainoniburner.com, www.acai-slim.com, www.selfhelpff.com Internet, U.S.A.
Phone:
877-317-0189
Web:
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Acaciaslim - Fit Factory - acainoniburner.com - acai-slim.com - fit-fac.com Charged for product not received and/or returned Riverton Utah
Warning to All,
I recently noted that my credit card was being charged for product I had returned or never received or authorized. I was charged more than $350.00 over the last 4 months at a rate of $79.95 for product from Acaiaslim and $19.95 for a Fit factory membership as well as $29.95 for Ultragreen. The only product that I did try was the trial offer where I did authorize a $4.95 charge and an order of Ultragreen of $29.95. However, only once.
I tried to find the company online however, they are not able to be found. I finally got a number correct off of a bill and called the company. I was put into a que on hold for 10 minutes while the voice messgae would come on a state that I had "0" callers before me. When I got someone on the phone, they were extremely cold and stated that the only thing she would do is cancel the account and refund "1" charge. I told her that I did not receive all of the product that they billed me for. I explained that the "3" bottles of Acai-Slim I did receive were "returned to sender" unopened as well as "1" bottle of UltraGreen. She stated she has record of me receiving the product. I asked how she had record of this when it was sent through the US Post Office and I didn't sign for anything. She had no response except to state her cancelling my account and only refunding me for one charge. I was very upset and asked to talk to a supervisor. I was put on hold and no one ever came to the phone.
I called back to speak to a very nice young man to which I stated my problem and asked for a supervisor. He left the phone and came back to state that both supervisors are busy and will call me back. This has not happened. I did ask him if he could give me the companies web address however he was a bit taken back by that question. He left the phone and came back with a web address to acai noni burner and stated that my account was ordered through this address. I checked the address to see if there was any information only to find it to be just another front web page for a company that does not have enough scruples to have their company available to be contacted online. I was told that they are one of many companies that are linked together and embedded into websites for prospective customers. This is a clear scam on the public and one practice I would like to see stopped.
Deborah
Glendora, California
U.S.A.
I recently noted that my credit card was being charged for product I had returned or never received or authorized. I was charged more than $350.00 over the last 4 months at a rate of $79.95 for product from Acaiaslim and $19.95 for a Fit factory membership as well as $29.95 for Ultragreen. The only product that I did try was the trial offer where I did authorize a $4.95 charge and an order of Ultragreen of $29.95. However, only once.
I tried to find the company online however, they are not able to be found. I finally got a number correct off of a bill and called the company. I was put into a que on hold for 10 minutes while the voice messgae would come on a state that I had "0" callers before me. When I got someone on the phone, they were extremely cold and stated that the only thing she would do is cancel the account and refund "1" charge. I told her that I did not receive all of the product that they billed me for. I explained that the "3" bottles of Acai-Slim I did receive were "returned to sender" unopened as well as "1" bottle of UltraGreen. She stated she has record of me receiving the product. I asked how she had record of this when it was sent through the US Post Office and I didn't sign for anything. She had no response except to state her cancelling my account and only refunding me for one charge. I was very upset and asked to talk to a supervisor. I was put on hold and no one ever came to the phone.
I called back to speak to a very nice young man to which I stated my problem and asked for a supervisor. He left the phone and came back to state that both supervisors are busy and will call me back. This has not happened. I did ask him if he could give me the companies web address however he was a bit taken back by that question. He left the phone and came back with a web address to acai noni burner and stated that my account was ordered through this address. I checked the address to see if there was any information only to find it to be just another front web page for a company that does not have enough scruples to have their company available to be contacted online. I was told that they are one of many companies that are linked together and embedded into websites for prospective customers. This is a clear scam on the public and one practice I would like to see stopped.
Deborah
Glendora, California
U.S.A.
9 Updates & Rebuttals
Customer Service Administrator
St. George,Utah,
USA
Resolution offer
#2UPDATE Employee
Mon, November 23, 2009
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
Customer service for Fit Factory can be reached at 1-877-407-1022, and they will happy to assist you in trying to locate an account and addressing your concerns.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795, or email me at [email protected], I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
-->
Our company represents some of the Fit Factory programs
which may show on a billing statement as Fitness Hub, or lifestylefit, MyTrainer - MyDiet, and I apologize for any
misunderstanding that may have occurred. Fit Factory is a companion program
that comes with various online health product or dietary supplements and I
apologize for any misunderstanding that might have occurred when you purchased
your product online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
Customer service for Fit Factory can be reached at 1-877-407-1022, and they will happy to assist you in trying to locate an account and addressing your concerns.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795, or email me at [email protected], I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Claudia Allair
United States of AmericaHello,
#3UPDATE Employee
Thu, November 19, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on
the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens
up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not
aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call
us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Frdflin Stone
United States of AmericaHello,
#4UPDATE Employee
Thu, November 19, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on
the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens
up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not
aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call
us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Laura Lauradd
Arizona,United States of America
Hello,
#5UPDATE Employee
Thu, November 19, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on
the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens
up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not
aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call
us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
wanda
Washington,United States of America
Hello
#6UPDATE Employee
Thu, November 12, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Gemma R.
Las Vegas,Nevada,
USA
Hello,
#7
Thu, September 10, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Customer Service Administrator
St. George,Utah,
U.S.A.
Resolution offer
#8
Wed, September 09, 2009
I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements or products online. Our company represents some of the Fit Factory programs.
Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.
All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product.
Below is the information provided with the FF programs.
Fit Factory
CS Phone Number: 1-866-407-1022
Trial: Bonus Program: 21 Days
Cost: Bonus Program: $19.95
Website URL: http://www.fitfactory.com/
Start up username: assigned by Fit Factory
Start up password: assigned by Fit Factory
Fit Factory is a great way to gain total overall wellness. FitFactory takes a holistic approach to weight loss and feels that all aspects of health should be addressed. There are Licensed Trainers to help customize your exercise routines, special diet plans for all types of individuals along with Licensed and Trained Dietitians to help answer questions and assist you in meal planning, etc. Emphasis is also placed on the mind with the belief that balance is the key to well-being.
5 different diet plans for all walks of life
Professionally trained and Licensed Dietitians
Professionally trained and Licensed Fitness Trainers
Live Chat 24/7
Flash Exercises Gallery (See how to do the exercise correctly)
Record your progress, Keep notes
Articles to inspire, Music to get you motivated, quotes, recipes and more
For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns.
If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at [email protected] I will assist you immediately.
Sincerely,
Gemma R.
Las Vegas,Nevada,
USA
Hello
#9
Mon, September 07, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Respectfully,
Deborah
Glendora,California,
U.S.A.
Acai slim
#10Author of original report
Thu, March 26, 2009
Just want m posting to be shown for those looking for Acai Slim Product
