- Report: #1351807
Complaint Review: Airbnb and KIM WARD LONG BEACH CALIFORNIA - Long beach California
Reported By:
JonNavaLake -
Santa clara, California, USA
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Airbnb and KIM WARD LONG BEACH CALIFORNIA
Long beach, California, USA
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Airbnb and KIM WARD LONG BEACH CALIFORNIA Kim ward airbnb Melissa Evans (((REDACTED))) Long Beach rental awful Airbnb scam and ripoff stay away from this company and this property Long Beach california Long beach California
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We rented a house from Airbnb from December 20 to the 26th in Long Beach California. We paid $1200 for five nights. It was advertised as a beautiful home with heat. When we got there it was daytime in one of the curtains was ripped off the bedroom window that faced the street where our daughter was scheduled to sleep. Needless to say her daughter had to sleep on the couch. 30 hours later she came to fix the drape only after expressing how disappointed we were that we had to as Kim Ward the property owner to fix your own problem. When I got there the shower curtains were in the dryer and she told me I would have to put those up. She also told us that she left two little space heaters in the house because the house can get chilly at night and that it was a cold house. Kim Ward also told us that plugging in more than two heaters would constantly blow the fuses. As the night went on the house got very cold in the heaters ran 24 hours a day in the house never got warmer than 54° please see my photo. The master bedroom had a cracked glass window that constantly leaked freezing cold air into the bedroom. There was frost inside the house and the The floor furnace that no longer worked. We are not sure how she got away with this being that it is a habitability issue in the city of Long Beach, California. We had to reset the fuse circuit breaker over half a dozen times and we froze the whole week we were there. We called around and could not find anything else available. After our trip we made it home to San Francisco bay area and reported it to Airbnb in which Kim Ward agreed to reimburse us for $500 for the headaches that we Endured during our stay at that awful property. Airbnb blew us off at Natalie that they refused to post our negative review that we gave to that property and this lady is sitting there Kim Ward by the way, with a 4.5 star rating when her house is nothing more than a ghetto rat slum house in the middle of a very transitional drug and crime area. Airbnb should be ashamed of themselves for varying such a negative review that was accurate and for not allowing us to be reimbursed for a portion of our stay. We have called code enforcement with Long Beach and they are investigating the property as operating illegally in California due to habitability violations and we are also following up with a small claim for reimbursement of the monies we were promised by Kim Ward for reimbursement. Anyone that comes in contact with this property or Airbnb my recommendation is to pass, move on, and find another company that is much better to work with because these two people are awful.
