- Report: #1368759
Complaint Review: Allstate - Nationwide
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Author Not Confirmed
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Allstate
Nationwide, USA
Phone:
18009952566
Web:
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Allstate Charged me an early termination fee when they stated that they would not San Diego Nationwide
I purchased Allstate insurance by calling the online number and then i was forwaded to a salesman inmy area. After some time of aving the insruance company i called the company for a problem i was having in which i was aiting for a person to come out for a problem i had with my vehicle and i was told that the service actually never schduled even though i had been waiting for days and i was told that they were not going to be repsonsible to fixing the error they did and instead and i had to wait once more like i had already had. The person i was speaking to was so uncaring and was telling me what to do and was raising her voice at me in a very rude offesnive maner and would refuse to help me. After that incident i decided to cancel the policy and go with someone else and before i canceleld the policy i called their customer sevrice line, not thier sales person, to complain and cancel my policy. Before i did i clearly asked "Am i going to be carged any type of fee or early termination fee?" I was told no, that i would only haver to pay for the days that i was with the company, mind you taht this whole call was being recorded, which was the reason i called the customer service line. Eventually after 20 days of waiting for my money back i only recived 44 dollars out of the 170 dollars that i paid for the month and i had only used up less than a week of that month. I called back and they said that because i cancelled before 6 months that they were allowed to take more of my money as a fee and that it was diclosed in their enorumous contract that they had.
I told them that i had specifically asks if there was going to be any fees and i was told no by their employee and i even got an email noting our call. They started to talk about the law in california and how that somehow by some incrdibly unknown policy is just part of their basically created law that no one knows about and that basically i must follow it and they will not give me my money back. Basically they created a company policy to make sure they stieal my money. I said for one, it is not Califnria law because i just went with Esurance and cancelled after two weeks and got all of my money back ecept for only the two weeks worth and i was in California so how can it be a California law? She, her name is Fiorella and her ID is CRS342, starts talking about well it is in the contract and how she cannot give me proof that it is California law and said she will not be able to help me further, as in she basically said i am not giving you your own money back because its mine now. I asked that i was not going to accept this because this is a criminal act, it is obviosuly stealing no matter what words they had typed on a paper, theur employee said i was going to get my money back and they need to stand behnd their employees and i asked her to pull the call i had with their employee and she said no. I would want to speak to someone else because i anot being helped and she is being neglegent and she basically threatened me and told me that no omatter what i say or how many times i call or how mad i get that all the issues will always go to her and she will always say no.
