- Report: #1204259
Complaint Review: American Express Serve - Salt Lake City Utah
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Author Not Confirmed
Why?
American Express Serve
4315 South 2700 West Salt Lake City, 84184 Utah, USA
Phone:
18009540559
Web:
serve.com
Categories:
Business Rating:
(0)
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American Express Serve Serve Prepaid card I am not able to get my 200.00 off my prepaid account and was told to submit documents which I did. Salt Lake City Utah
My brother sent me 200.00 to my prepaid American Express Serve card, I accepted the money and the money was available in my Serve prepaid account, but when I tried to use the card at the ATM it denied my transactions, I called American Express Serve customer service and was told I needed to submit a copy of my DL and bank statement in order for them to unblock my account. I submitted this info with no change on the outcome! They have my money and won't allow me to take it off my card, or transfer it to my bank account or even send me a check. It's a scam and all I want is my money so I can cut up this card and leave them alone for good! Please help me.
1 Updates & Rebuttals
Katie
Seattle,Washington,
Strange
#2Consumer Suggestion
Sun, January 25, 2015
Asking for a copy of your driver's license when they can't even see you doesn't make any sense. You could call them back & go to their website at the same time so you can fact check them on the spot. Don't get off the phone until you get a definitive answer; request a supervisor if necessary, write down employee names you speak with.
If you haven't already, check with your brother to see if anything unusual happened on his end of the transaction.
I've never used a Serve card & don't know anyone else who has, but their request just makes no sense to me.
