Tell us has your experience with this business or person been good?
American Home Shield AHS Refused to pay for contracted repairs. Carroll, Iowa
September, 2011, our water heater broke. We called a contractor to fix the issue, he did, AHS refuses to pay for the $15 bill. We paid a total of $85.
October, 2011, our heater broke. We called AHS to send a contractor. They gave us a contractor, Cool & Cozy from Hanover, PA who responded a few days after we attempted to contact them. It was so long I asked AHS for another contractor & they refused to give me another name. Now I know why.
Cool & Cozy sent out someone who took apart our heater & left the mess on the floor. A few days later I called Cool & Cozy & a curt female answered the phone & told me to hang up when I told her my name. I told her I wanted to know if my heater would be replaced & she said, "No, it's from the flood, hang up!" I tried to call back & she answered & said, "Stop calling! I told you to hang up!!" I paid $60 for this treatment. I cleaned the heater & it's working.
I have a small child & needed the hot water & heat for her health. I will not be renewing my contract with this company. I have had this for 3 years & when I need them, they are rude & assign ignorant & rude contractors to our case.