- Report: #1124417
Complaint Review: American Home Shield - Memphis Tennessee
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Author Confirmed
Why?
American Home Shield
889 Ridge Lake Blvd Memphis, 38120 Tennessee, USA
Phone:
(800) 776-4663
Web:
www.ahs.com
Categories:
Business Rating:
(0)
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American Home Shield AHS Over a month and a half with broken dishwasher Memphis Tennessee
1/8/14 Called in the problem to AHS.
1/16/14 Dishwasher serviced by Sears (either myself or my fiancée took off work to be home)
1/23/14 After researching parts, AHS ordered a new dishwasher and I paid $124 for the upgrade difference.
1/31/14 Dishwasher delivered. (either myself or my fiancée took off work to be home). Was told previously it was scheduled for the install on this same date as well (via Sears install), but Sears never showed up. Spent 3 hours on the phone between Sears and AHS and was told it would be another week before it could be installed.
2/6/14 New install date (either myself or my fiancée took off work to be home) Was told it would be Sears installing. They never showed up again! So the new dishwasher remained in a box in the center of my kitchen. After multiple calls to AHS and Sears, incredibly I was told that Sears does not and has not ever done dishwasher installs for AHS.
2/14/14 New install date (either myself or my fiancée took off work to be home) Was told it would be T & T APPLIANCE SERVICES installing now. Although both AHS and T&T confirmed the appointment, no one ever showed up! Was given yet another install date of 2/17/14.
Fed up with the delays, a big box in the center of my kitchen for over 2 weeks, broken dishwasher for over month and a half, I finally just installed the new dishwasher myself!
After being a customer of AHS for several years, I have come to realize that they are beyond incompetent. And if they can’t handle a simple dishwasher repair/replacement, then how can I expect or trust that they can take care of other repairs for me without excessive frustration on my part?
I think Consumer Reports magazine hits the nail on the head in their February 2014 issue (page 19) where they say “Warranties don’t improve satisfaction” and “People who had a service contract or an extended warranty weren’t any happier with their repairs. They actually were more likely to have had repairs done incorrectly the first time around and waited at least two weeks for the repair than people who didn’t have those contracts.” This has definitely been my experience!
