- Report: #60683
Complaint Review: ASHELY FURNITURE STORE ASHELY HOME STORESTAR FURNITURE - LAFAYETTE Indiana
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ASHELY FURNITURE STORE ASHELY HOME STORESTAR FURNITURE
3812 FORTUNE DRIVE LAFAYETTE, 47909 Indiana, U.S.A.
Phone:
765-446-1888
Web:
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ASHELY FURNITURE STORE, ASHELY HOME STORE, STAR FURNITURE RIPOFF, DISHONEST, POOR QUALITY PRODUCT rip-off scam dirt bags LAFAYETTE Indiana, NATIONWIDE
I made a purchase of a very expensive curio cabinet from Ashely furniture for my wife. She was 7 months pregnant and I was getting it for her as an early Mother's day gift from our un-born child. I went in to make my purchase and I inquired about delivery and was told by the sales person they only offered delivery on large items. (This was a large item but she still denied delivery) the store loaded the curio in my truck and I was asked to sign a paper stating I was taking the item. The curio was fully boxed and I was un-able to see the conditon of the cabinet. I got it home and had 5 neighbor's help me carry it in the house. I opened the box and waited for my wife to come home.
She got home and was so excited to see the curio cabinet, she opened the door and there was a HUGE crack in the glass, I thought she was going to throw up because she was so upset! We called Ashely to see if they could order a new glass/mirror for us to replace the broken one, we were told a manager would call us back, we NEVER received a call, 3 days later my wife called and spoke to Kathy Deno (store manager) she said she couldn't order us a new one and we would need to go to a glass company and pay for a new piece of glass ourselves.
She was extremely rude and said it wasn't her problem that it was broken and we should have had it delivered, we explained we had inquired about delivery and the sales person refused delivery. We had the cabinet looked at by a glass professional who said the crack was from the cabinet going from the warm store into the cold air outside (it was in the winter when I bought it) and then back into the warm house. We told Kathy Deno this and she still didn't care and gave a rude attitude about it. After contacting the BBB she changed her tune about being rude but still wouldn't pay for the repair to the cabinet.
We have spread the word about their CUSTOMER SERVICE POLICY to everyone we know and we show everyone that enters our home the QUALITY PRODUCT they sell at their store!!! We have kept several people from buying at their store due to the rude attitude that we received after spending several hunderd dollars and not even receiving a call back.
Aaron
IN, Indiana
U.S.A.
She got home and was so excited to see the curio cabinet, she opened the door and there was a HUGE crack in the glass, I thought she was going to throw up because she was so upset! We called Ashely to see if they could order a new glass/mirror for us to replace the broken one, we were told a manager would call us back, we NEVER received a call, 3 days later my wife called and spoke to Kathy Deno (store manager) she said she couldn't order us a new one and we would need to go to a glass company and pay for a new piece of glass ourselves.
She was extremely rude and said it wasn't her problem that it was broken and we should have had it delivered, we explained we had inquired about delivery and the sales person refused delivery. We had the cabinet looked at by a glass professional who said the crack was from the cabinet going from the warm store into the cold air outside (it was in the winter when I bought it) and then back into the warm house. We told Kathy Deno this and she still didn't care and gave a rude attitude about it. After contacting the BBB she changed her tune about being rude but still wouldn't pay for the repair to the cabinet.
We have spread the word about their CUSTOMER SERVICE POLICY to everyone we know and we show everyone that enters our home the QUALITY PRODUCT they sell at their store!!! We have kept several people from buying at their store due to the rude attitude that we received after spending several hunderd dollars and not even receiving a call back.
Aaron
IN, Indiana
U.S.A.
2 Updates & Rebuttals
Sarah
Glendale,Arizona,
U.S.A.
Sold As Is- No returns, refunds, reselections, or service
#2Consumer Comment
Thu, August 11, 2005
The curio that you purchased was "Sold As Is" meaning that it was a one of a kind or discontinued piece that was sold directly off the floor. You were able to take it home same day instead of waiting the standard 4-6 weeks for it to be ordered nad delivered. The older that you sign, and the paper that you sign stating that you are taking the piece same day, states that the item is sold as is and that Ashley offers no returns, refunds, reselections, or service on that piece. Ashley Furniture also does not offer delivery on any As Is pieces(it has nothing to do with size). Although the store manager's attitude probably could have been better, she was not in the wrong when she told you that she could not order you any parts or provide any service.
Denise
Canal Fulton,Ohio,
U.S.A.
Ashley Furniture Unfair Selling Practices
#3Consumer Suggestion
Sat, August 07, 2004
I came into Ashley Furniture the week of July 31st and spoke with a salesperson named Ralph. At that time I inquired about a hutch they had on display and asked Ralph the price. Ralph quoted me a price of $299, wrote it on his business card along with the dimensions. On August 4th my husband and I came back into the store to look at the piece again and spoke with a salesman named Jamie. At that time Jamie quoted us the same price of $299 while we were looking at the piece. On August 6th I came back into the store and purchased the piece with a salesman named John, who looked at the piece with me before I went ahead with the sale. I purchased the piece paying cash for a total of $319.49. He said it would take 2 to 3 weeks for it to arrive. On Saturday August 7th we received a call from Jamie stating that the order was incorrect and we only paid for half of the piece. We had never been told by any of the three salespeople that the unit came in two pieces or that there were seperate prices for both pieces. I asked to speak with the store manager and we were directed to John Turtino. John would only offer a refund to us, which we do not want, We want the furniture that we purchased, that was represented to use and that the store collected our money for. John was unaccomidating during the conversation with myself and also with my husband and did not offer anything but the refund. We feel that this is unacceptable since we were led to believe by three different salespeople on three different occasions that this was the price of the piece of furniture they had on display in their store. No where on the sign in there store did it say the unit came as two pieces and the unit was not marked anywhere that it was two pieces. They waited for two days before contacting us to tell us that we could not have the piece of furniture that we purchased and paid for. The only acceptable solution to this for us is to receive the piece of furniture that we purchased. Desired Settlement: Other (requires explanation) Settlement Explanation: We want the entire piece of furniture that was represented two us by three different salespeople. I have in writing from Ralph the dimensions of the piece (32" x 80") and the price of $299. All three salespeople were well aware that we were looking at the entire piece and it was never told to use that it came in two pieces.
