- Report: #1094156
Complaint Review: Barnes and Noble - Internet
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Barnes and Noble
Internet, USA
Web:
barnesandnoble.com
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Barnes and Noble barnes and noble bait and switch swindle nook Internet
I bought this Nook HD+ 32G at a store, as a birthday present. The store employees lied to me, quote "If anything wrong with it, just bring it back, we'll swap it for a new one". The unit worked normally for a week, then the charger started hissing, smoking and heating up dangerously. I did research on the Internet and found out that this is a known problem, some Nook chargers actually caught fire and hurt people. I called the store, but the store changed their story and told me to call the CS. That's lie #1.
The customer support refused to replace the unit for a new and lied that they would send me a new charger and a new cable. Which they never did. That's lie #2.
I called CS again and they lied to me that if I send defective Nook back they will send me a new one as a replacement right away. I did my part of the deal, sent the defective unit back, it has been delivered, but no replacement has been sent to me. Which was yet another lie: I contacted 3 different CS representatives, they failed to provide information about a replacement.
Eventually, with a lot of effort I got a message telling me to wait 1 to 3 weeks for the word back while they are "testing" the defective unit if it wasn't damaged by the accident. Three more weeks, that totals two full months without the product I have paid for.
1 Updates & Rebuttals
w45h
REDMOND,Washington,
2.5 months later, issue resolved with full refund
#2Author of original report
Fri, November 15, 2013
B&N sent me a replacement unit which turned out to have same problems: overheating both on the power adapter and the unit itself. After some more hassle, I had the second unit returned back to the manufacturer and a full refund issued to me.
