- Report: #316748
Complaint Review: Bidz.com - California
-
Author Confirmed
Why?
Bidz.com
www.bidz.com California, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bidz.com Items worth $2,000 missing from shipment with no refund, replacement, or apology offered Culver City California
In my month-long dealings with Bidz.com, I had nothing but problems. The most frustrating was that six items were missing out of two separate jewelry orders. Did they offer a refund? No. Did they send replacement items? No. Did they even offer an apology? No. After I disputed the $2,000 worth of missing merchandise with my Visa card, Bidz.com "rewarded" me by cancelling my auction account.
Thank heavens that federal law requires credit card companies to protect their customers in situations like this, otherwise my money would have been gone forever. Other difficulties: defective merchandise, knock-off merchandise being sold as "designer," bait and switch techniques, shill bidding, double-charging credit cards, and the poorest customer service I have ever had the displeasure of dealing with.
The Better Business Bureau has given this company an "F," the lowest rating possible. All you have to do is do some quick research into Bidz.com's ratings and reviews on the Internet, and you'll find a host of unhappy and dissatisfied customers. I'm sorry I ever gave this company my money, and I'm amazed that they can continue to do business with the number of complaints they receive. Let the buyer beware, because you will eventually get ripped off, one way or the other, by these charlatans.
Paula
Seattle, Washington
U.S.A.
Thank heavens that federal law requires credit card companies to protect their customers in situations like this, otherwise my money would have been gone forever. Other difficulties: defective merchandise, knock-off merchandise being sold as "designer," bait and switch techniques, shill bidding, double-charging credit cards, and the poorest customer service I have ever had the displeasure of dealing with.
The Better Business Bureau has given this company an "F," the lowest rating possible. All you have to do is do some quick research into Bidz.com's ratings and reviews on the Internet, and you'll find a host of unhappy and dissatisfied customers. I'm sorry I ever gave this company my money, and I'm amazed that they can continue to do business with the number of complaints they receive. Let the buyer beware, because you will eventually get ripped off, one way or the other, by these charlatans.
Paula
Seattle, Washington
U.S.A.
1 Updates & Rebuttals
Customer Service Team
Culver City,California,
U.S.A.
Bidz.com
#2UPDATE Employee
Thu, March 13, 2008
Dear Paula, Thank you for submitting your inquiry. We would like to address some of the information disclosed on your post. Moreover, we would like to take the time to apologize once again for any inconveniences. Your account has been investigated. A claim was filed with FedEx for the missing items. FedEx denied the claim as they state that there was no sign of mishandling of the package. Since FedEx denied the claim, we were unable to issue a refund. We do not repair or replace items. If an item is missing, a claim needs to be filed. If an item is damaged, the item needs to be returned for a refund. Regarding the double charged payments, when a payment is processed no other payment can be done for the same items. The only way this may occur is if a payment does not post immediately and another payment is then submitted for a second time by the customer. This can happen when a payment from pay pal does not post immediately. It is very unfortunate to hear that our customer service department did not meet your needs. We try our best to assist our customers. In example, we believe to have fulfilled your request of communicating with you only via email, because you wanted to keep record of all conversations. We also contacted you to provide you with information regarding your inquiries. An account will be terminated immediately if a credit card chargeback is filed. Bidz, in good faith, makes every effort to bring resolution to disputes that may arise. Once again, thank you for your time and patience. Bidz.com
