Customer Service Team
Culver City,#2UPDATE Employee
Thu, March 13, 2008
Dear Paula, Thank you for submitting your inquiry. We would like to address some of the information disclosed on your post. Moreover, we would like to take the time to apologize once again for any inconveniences. Your account has been investigated. A claim was filed with FedEx for the missing items. FedEx denied the claim as they state that there was no sign of mishandling of the package. Since FedEx denied the claim, we were unable to issue a refund. We do not repair or replace items. If an item is missing, a claim needs to be filed. If an item is damaged, the item needs to be returned for a refund. Regarding the double charged payments, when a payment is processed no other payment can be done for the same items. The only way this may occur is if a payment does not post immediately and another payment is then submitted for a second time by the customer. This can happen when a payment from pay pal does not post immediately. It is very unfortunate to hear that our customer service department did not meet your needs. We try our best to assist our customers. In example, we believe to have fulfilled your request of communicating with you only via email, because you wanted to keep record of all conversations. We also contacted you to provide you with information regarding your inquiries. An account will be terminated immediately if a credit card chargeback is filed. Bidz, in good faith, makes every effort to bring resolution to disputes that may arise. Once again, thank you for your time and patience. Bidz.com