- Report: #330024
Complaint Review: Bidz.com - Culver City California
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Bidz.com
3562 Eastham Dr Culver City, 90232 California, U.S.A.
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Bidz.com Ridiculous Merchandise, Ridiculous Returns Culver City California
I started following Bidz.com thinking the merchandise and the return policy were on the up and up and easy as so many on-line services are. The pictures of the jewelry are enhanced in color and size and the description never seems to fit the merchandise received. I cannot believe that people are really bidding on merchandise such as diamond rings that state they are woth 10's of thousands of dollars. The poor person bidding on them are paying thousands and probably get an inferior product. I only bought semi-precious stones which never looked as colorful as the picture and when bidding in increments of $1.00 the price went up by 2 and 3 dollars without showing who you were bidding against-probably the company itself. I have bought items twice, missed the fifteen day return policyon one order, and the process you go through and the rules for returning the second order and the inflated S & H was also ridiculous. I can't believe you have to get authorization/permission and then there is a restocking fee to return an item for whatever reason. DO NOT do business with this company-someone is laughing all the way to the bank and it is never the consumer.......
Mercedes Reyes
Stockton, California
U.S.A.
Mercedes Reyes
Stockton, California
U.S.A.
1 Updates & Rebuttals
Customer Service Team
Culver City,California,
U.S.A.
Bidz.com
#2UPDATE Employee
Wed, September 17, 2008
Dear Customer, We would like to begin by apologizing for any inconveniences we may have caused. We would like to address some of the concerns presented on the post. Our items are enlarged, this is done so that our customers can have a better view of the item. This is disclosed below the image of the item. They can be magnified anywhere from 10-30 times the actual item size. Customers are able to view who they are bidding against, this information is also recorded and kept in the Bidding History that can be viewed while the auction is open. All of our policies and terms and conditions are disclosed on our site, one should always read them before doing business with any company. That way you know if you want to do business with them or not. Thank you, Bidz.com
