- Report: #385854
Complaint Review: Bidz.com - Culver City California
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Author Confirmed
Why?
Bidz.com
3562 Eastham Drive Culver City, 90232 California, U.S.A.
Phone:
310-280-7369
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bidz.com used my credit card with out my permission. When I returned the items they charged me a 15% Restocking fee. I have had to have repaired 3 items from them so far from other orders. Culver City California
I had bid on few items from Bidz.com. When my job was eliminated I contacted the company and explained that I would not be able to purchase the items and to go ahead and repost the items for bid to others. Bidz went ahead and used my credit card information and processed the items without my permission. They would not return my calls when I called to talk with a manager. He only spoke with me once and he was rude.
I contacted the BBB in thier area and made no progress. They still owe me approxamately $300.00. I tried to contact the people from VISA to report this problem and never received a response even though I sent several pages explaining the issue. Someone from Cardholder Services located in Tampa, FL, did not follow through with this issue. They are suppose to represent VISA.
I had to repeated return items that had gems fallen out of them or were simply bad quality. I will never do business with them again and I am spreading the word to anyone I know. Bidz response to the BBB was that they had tried to contact me, but they never did. The BBB closed the case with no resolution.
Jacqueline
LaFayette, New York
U.S.A.
I contacted the BBB in thier area and made no progress. They still owe me approxamately $300.00. I tried to contact the people from VISA to report this problem and never received a response even though I sent several pages explaining the issue. Someone from Cardholder Services located in Tampa, FL, did not follow through with this issue. They are suppose to represent VISA.
I had to repeated return items that had gems fallen out of them or were simply bad quality. I will never do business with them again and I am spreading the word to anyone I know. Bidz response to the BBB was that they had tried to contact me, but they never did. The BBB closed the case with no resolution.
Jacqueline
LaFayette, New York
U.S.A.
1 Updates & Rebuttals
Customer Service Team
Culver City,California,
U.S.A.
Bidz.com
#2UPDATE Employee
Thu, October 30, 2008
Dear Ms. McIntosh We would like to address some of the concerns presented in your inquiry. Bidz.com is only able to process payments when customers contact us in order to process a payment. Once the payment is submitted we are unable to locate any credit card information. In addition, we see that you were in fact contact on various occasions to discuss the matter. Not only did we send you emails, but we also attempted to contact you by phone. We also tried contacting you prior to your inquiry with the Better Business Bureau. We do see on your account that you contacted us informing us about your work status. When you were assisted by one of our LiveHelp representatives you requested to have one item removed and that you will do your best to purchase your remaining items. After the payment was received you contacted us stating that it was an unauthorized charge. Therefore you returned the item(s), stating that the returning reason was (a) it was unauthorized (b) you were not satisfied. Once the refund was issued you stated that you should not be subject to a 15% restocking fee. Moreover, when you were contacted by our returns supervisor you said that if he reversed the 15% restocking fee you would drop the dispute. We have reviewed your refunds, when we received your information from Visa, the funds were automatically reversed. The total amount disputed was reversed back to your payment method. Nothing is owed at this point. We would like to bring this matter to a resolution. Please feel free to contact us for further assistance. We will also contact you for clarification. Thank you, Bidz.com
