- Report: #1139759
Complaint Review: Bluefly - Internet
-
Author Confirmed
Why?
Bluefly
Internet, USA
Phone:
1.877.258.3359
Web:
http://www.bluefly.com/
Categories:
Business Rating:
(0)
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Bluefly Blue Fly Hidden Return Deadlines Internet
Received shoes as a gift through Bluefly that were the wrong size. Called Bluefly and its customer service rep agreed to exchange them and said that she would send instructions on how to print a return label. However she did not say that the label had to be printed within 30 days or else Bluefly would not accept the return. Tried to print the label more than 30 days later but the website would not allow it and when we called customer service about the problem they refused to allow the exchange. The rep was also dismissive and raised his voice.
2 Updates & Rebuttals
John
Phoenix,Arizona,
Rebuttal
#2Author of original report
Fri, April 18, 2014
Frankly it was the customer service rep's attitude that got to me -- you should never raise your voice to a customer, ever. But the return policy is arbitrarily short and a ripoff anyway
Ken
Colorado,Sounds to me like YOU procrastinated and would, now like to blame this on them...
#3Consumer Comment
Fri, April 18, 2014
Their website says returns are allowed up to 21 days from receipt of item. You blew it...live with it.
