- Report: #1435329
Complaint Review: Buckeye RV - Jeffersonville Ohio
Reported By:
Kevin and Sonya -
Blacklick, Ohio, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Buckeye RV
1175 McArthur Rd Jeffersonville, 43128 Ohio, United States
Phone:
844-787-6446
Web:
https://www.buckeyerv.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Buckeye RV The only name we have is Jeremy Evans-Service. They refuse to give us owners, GM, or anyone else in charge name. Searches do not produce names to contact. Denied the use of my camper due to poor customer service, inadequate repairs, and lack of quality craftsmanship Jeffersonville Ohio
Since purchasing my travel trailer/camper from Buckeye RV in Jeffersonville, Ohio back on August 24, 2017, I have only had the unit in my possession intermittently for 38 days! It has been in their repair shop for a long list of repairs the rest of the time. While they have fixed most items so far that keep breaking, it has been a struggle to ensure the repairs are being done in a timely fashion and a quality manner. This time my camper has been at Buckeye RV since November 10, 2017.
The biggest final repair I am waiting on is the replacement of the linoleum flooring throughout the entire camper. They have attempted this repair now four (4) times without success. I have not heard back from the Buckeye RV Service Manager, Jeremy Evans, via phone or text message since February 19. I have also spoken and emailed with a Customer Service Warranty Representative, Gary Myers, from Heartland RV - the manufacturer of our camper. He has contacted Buckeye RV several times and is attempting to coordinate repairs as well. However, I have not heard back from Mr. Myers via email or phone since March 6.
I would like to have my camper repaired correctly, to the condition that it was when I purchased it back in August of last year. We also would like some sort of financial restitution due to our inability to use the camper versus the fact that we have been making payments for almost seven (7) months now. They have denied us the luxury of using the camper that we are paying for every month with poor quality and service.
