- Report: #714975
Complaint Review: Capitol One - Richmond Virginia
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Capitol One
15000 Capital One Driv Richmond, 12038 Virginia, United States of America
Phone:
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apitolone.com
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Capitol One Capitol One Fails To Protect Customers' Personal Information Customers Email Addresses Compromised In Data Breach Richmond, Virginia
Capitol One's customers' personal information, specifically their email addresses, were compromised due to negligence on Capitol One's part in giving customer info to a marketing vendor.
Since my email address was compromised I have seen a significant
increase in virus and malware laden spam emails which can only mean that
the compromised email lists were sold to spammers.
Capitol One should be heavily fined for this data breach and its failure to adequately protect customer info. What makes the lowlifes who run this company think they can give out personal info like email addresses to "marketing vendors"??? Maybe it's time for a class action lawsuit against these lowlifes to force them to stop giving customer's personal info (like email addresses) to "marketing vendors".
The email from Capitol One announcing that customer's email addresses were compromised due to Capitol One's gross negligence.
------------------------
Dear Capital One Customer,
As we have communicated over the course of the last week, Epsilona
marketing vendor that sends e-mails on our behalfnotified us about
unauthorized outside access to files that included Capital One customer e-mail addresses.
The information obtained was limited to the e-mail address of some
customers. No account information or other information was compromised.
Well continue to provide updates when we have important new information
to share. And, well let you know what impact, if any, these
developments will have on you.
Protecting our customers information is always a top priority for
Capital One. Were working with Epsilon and law enforcement, and were
thoroughly investigating this incident to help prevent future ones like
it. Epsilon is also conducting its own comprehensive investigation in
cooperation with the appropriate authorities.
Its always a good idea to ignore any e-mail that requests your
confidential account or login information. And dont forget, if you get
an e-mail you think is suspicious, dont click any of the links. Just
send it to us at [email protected]. Then delete it.
We apologize for any inconvenience this unfortunate incident has caused
and appreciate your patience. For more information, please visit our Web
site at www.capitalone.com.
Sincerely,
Capital One
Important Information from Capital One
Contact Us | Privacy | Help Prevent Fraud
To ensure delivery, add [email protected] to your address book.
This e-mail was sent to xxxxx
and contains information directly related to your account with us,
other services to which you have subscribed, and/or any application you
may have submitted.
Capital One and its service providers are committed to protecting your
privacy and ask you not to send sensitive account information through
e-mail. If you are not a Capital One customer and believe you received
this message in error, please notify us by responding to this e-mail.
2011 Capital One. Capital One is a federally registered service mark.
All rights reserved. 15000 Capital One Drive, Attn: 12038-0111,
Richmond, Virginia 23238. To contact us by mail, please use the
following address: Capital One, PO Box 30285, Salt Lake City, Utah
84130-0285.
Since my email address was compromised I have seen a significant
increase in virus and malware laden spam emails which can only mean that
the compromised email lists were sold to spammers.
Capitol One should be heavily fined for this data breach and its failure to adequately protect customer info. What makes the lowlifes who run this company think they can give out personal info like email addresses to "marketing vendors"??? Maybe it's time for a class action lawsuit against these lowlifes to force them to stop giving customer's personal info (like email addresses) to "marketing vendors".
The email from Capitol One announcing that customer's email addresses were compromised due to Capitol One's gross negligence.
------------------------
Dear Capital One Customer,
As we have communicated over the course of the last week, Epsilona
marketing vendor that sends e-mails on our behalfnotified us about
unauthorized outside access to files that included Capital One customer e-mail addresses.
The information obtained was limited to the e-mail address of some
customers. No account information or other information was compromised.
Well continue to provide updates when we have important new information
to share. And, well let you know what impact, if any, these
developments will have on you.
Protecting our customers information is always a top priority for
Capital One. Were working with Epsilon and law enforcement, and were
thoroughly investigating this incident to help prevent future ones like
it. Epsilon is also conducting its own comprehensive investigation in
cooperation with the appropriate authorities.
Its always a good idea to ignore any e-mail that requests your
confidential account or login information. And dont forget, if you get
an e-mail you think is suspicious, dont click any of the links. Just
send it to us at [email protected]. Then delete it.
We apologize for any inconvenience this unfortunate incident has caused
and appreciate your patience. For more information, please visit our Web
site at www.capitalone.com.
Sincerely,
Capital One
Important Information from Capital One
Contact Us | Privacy | Help Prevent Fraud
To ensure delivery, add [email protected] to your address book.
This e-mail was sent to xxxxx
and contains information directly related to your account with us,
other services to which you have subscribed, and/or any application you
may have submitted.
Capital One and its service providers are committed to protecting your
privacy and ask you not to send sensitive account information through
e-mail. If you are not a Capital One customer and believe you received
this message in error, please notify us by responding to this e-mail.
2011 Capital One. Capital One is a federally registered service mark.
All rights reserved. 15000 Capital One Drive, Attn: 12038-0111,
Richmond, Virginia 23238. To contact us by mail, please use the
following address: Capital One, PO Box 30285, Salt Lake City, Utah
84130-0285.
5 Updates & Rebuttals
coast
USAJust hit delete
#2Consumer Comment
Thu, April 07, 2011
A class action lawsuit requires a large group of victims that have suffered a loss. Spam is not suffering. A loss would only be due to stupity. Not a rip off.
Flynrider
Phoenix,Arizona,
USA
You have some control.
#3Consumer Comment
Thu, April 07, 2011
I received an email from my bank that my email address may have been involved in the breach. I'm pretty sure they sent the email to all of their customers. I'm not really concerned since Epsilon is the firm that does their marketing email. In accordance with the bank's privacy policy, I opted to NOT allow the sharing of my info with 3rd parties and also opted out of any marketing emails. As such, I never receive spammish emails from my bank and it's very unlikely that Epsilon was holding my email info.
When signing up for things online, it's a good idea to click on those "privacy policy" links that most people ignore.
patti
United States of AmericaRobert is correct
#4Consumer Comment
Thu, April 07, 2011
This issue is not limited only to Capitol One. I have received emails from four companies that I deal with regarding this. In this digital age, things like this are going to happen. Just don't open any emails from a sender you don't recognize. I havent received any strange emails yet or, if I have, they have gone straight to my spam box.
Robert
Irvine,California,
U.S.A.
Curious..
#5Consumer Comment
Thu, April 07, 2011
Why don't you seem to have a problem with the other companies that use Epsilon?
When can we expect a RipOff Report on each one of the other companies from you?
http://news.cnet.com/8301-31021_3-20050555-260.html
Here are some company names from the above article to help you out...
Target, Kroger, TiVo, US Bank, JPMorgan Chase, Capital One, Citi, Home Shopping Network, Ameriprise Financial, LL Bean Visa Card, McKinsey & Company, Ritz-Carlton Rewards, Marriott Rewards, New York & Company, Brookstone, Walgreens, The College Board, Disney Destinations, and Best Buy
Of course that list is expected to grow.
North Hartland Tool Corp Sucks
New York,New York,
USA
More Info
#6Author of original report
Thu, April 07, 2011
One additional note:
Capitol One's alert to customers only mentions customer email addresses being breached. Their marketing vendor Epsilon's press release announcing the data breach (i.e. hacking of their system) however says that both customer email addresses AND customer names were compromised. Capitol One failed to mention that customer names were also compromised in the Epsilon data breach.
From Epsilon press release on 4/1/11 announcing the breach: "The information that was obtained was limited to email addresses and/or customer names only. "
I find it repugnant that I have been put at risk of identity theft because Capitol One thinks so little of privacy and shares customers' info with 3rd party "marketing vendors" to make a buck.
