- Report: #1350350
Complaint Review: Cloud Soft Seats Mfg - Middleurg Florida
Reported By:
Premier Plumbing -
Alexander, Arkansas, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Cloud Soft Seats Mfg
4289 County Rd 218 Suite 104 Middleurg, 32068 Florida, USA
Phone:
877-636-2284
Web:
BathBeautiful.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cloud Soft Seats Mfg Took my money and never saw nor heard from since... Middleurg Florida
I own a plumbing company. One of my long standing customer requires a specially padded toilet seat due to a physical handicap. Cloud Soft Mfg is the only company tat makes this product. I have ordered and received before.
In September I rodered a white elongated Cloud Soft toilet set and accompanying hardware. I was informed at the time, that due to the factory relocation the seat would be on back order for @ 8 weeks. They said they would ship the hardware.
I paid the entire invoice, including the seat, when I placed this order. I received the seat hardware, but have not seen nor heard from Cloud Soft since.
I have placed numerous phone calls. No one answeres. I leave message and no one returns mycalls. I have also sent several emails and no reply from Cloud Soft.
I am a hard working self-employed plumber. My customers are my highest priority. Not only have I been put out financially, but more importanty, my customer is out a necessary quality of life.
1 Updates & Rebuttals
Cloud Soft Seats Mfg
Middleburg,Florida,
USA
UPS Delivery 02/03/2017
#2REBUTTAL Owner of company
Mon, February 27, 2017
We apologize for the longer than normal wait, due to our factory move. When you placed your order during our move, we stated that the parts could be charged now and the seat charged closer to shipping time. The customer wanted to do the charge all at once when the order was placed. This specialty hand upholstered toilet seat order was delivered by UPS on 02-03-17 Tracking Number: 1Z098R590397348336. If there were any issues with delivery please contact us directly: [email protected] We look forward to catching back up on order production in our new location. Thank you all for baring with us during our factory move transition. Shipping and production details are listed on our website www.BathBeautiful.com information page.
Cloud Soft Seats Team
