Complaint Review: Cricket Communications - San Diego California

Hi, My name is Ashley. My boyfriend and I have a cricket phone. Recently I was double charged and have had nothing but a huge hassle trying to get my money back. First off, I used the telephone service to pay my bill. After an Hour and a half i called Cricket Customer Service and the lady i talked to stated to me that i had put my credit card numbers in wrong and she needed them again. I asked her specifically if i would be charge twice, She said no because it had not gone through. She also told me that i was only to be billed in the amount of 69.01. She billed me for 84.01 an amount that i did not agree too. I called customer Service and they put in a refund request and I sent the fax i needed too. That 720 Number!!! After that every customer service person i talked too, has giving me problems and hung up on me. Also blocked my number? What is that. I was calling for money they owed me. That is not fair. What kind of customer service is that? I have had a cricket phone since i was 16 Gave cricket tons of money. Now i'll i am asking is for them to fix the problem they made and refund all my money. the 84.01 and the 35.00 for my bank overdraft and the 8.00 a day it charges me. Yes i put money in the bank to cover the charges but if I would have never been double billed it would not have been necessary. I am a busy person, I had to go into the cricket store and talk to someone because i was blocked over the phone. I dont have time for all this hassle. A hassle that shouldnt of been done in the first place. Crickets customer service said we are only people and i dont put blame on anyone but without your customers You would not have a business. I am a customer and i am only a person and things should be set right. You are liable for these charges. i got bills to be paid and can not afford this. Whether or not i remain at cricket is up in the air but i just want my money refunded. Also while im on this cricket thing. Ever had a shut off phone that still received text messages?? i have had this problem when i got a new number. I had this women call me and said the number use to be her's and she was getting all my text on her old phone! She new my life story, everything about me what i did names and numbers evrything. How can cricket run a business like this?? They did nothing about it. Told me it wasnt there fault and it was impossible, i met the lady and she showed me the phone, incase i ever persued with a lawsuit. Invasion of privacy i would say!!! I think we need a class action law-suit againt Cricket!!!! Thanks Ashley Ashley Monroeville, Pennsylvania

Why does M think that we need to hear His/Her response. most of the time M doesnt seem to be reading the authors complaint. I know Winston-Salem real well. all I need is an address and we wont be hearing from M any longer!!!!!

To anonymous, a quick note: Cricket does NOT transfer balances from previous phone numbers. Cricket tracks ALL service by ACCOUNT NUMBER ONLY and NOT by phone number. I just noticed that you said "I also subscribed for Cricket service on an existing phone." This is a problem. If you activated service on a USED phone on the SAME account as the NEW phone, Cricket WILL charge you for the first month's service AND the next month's service on the USED phone. Apparently, your account must be setup on a "family plan" where you have BOTH phones on ONE account (saves $5 per month). You were technically "double billed" for service on the USED phone...which is CORRECT, unfortunately....

I can understand you're upset about what happened. Would wouldn't be? Anyways, I'll address some things then go from there. 1) Your billing - when you purchase a brand NEW Cricket phone, it is SUPPOSED to include your first month's bill. You said that you purchased the phone on 4/8/2008. Therefore, you will be "pre-paying" for your service meaning that you pay for your service BEFORE you use it. Since you purchased the phone on 4/8/2008, your next bill due SHOULD be somewhere between 5/7/2008 and 5/10/2008. This bill is produced soon after you purchase your phone...usually within days of your purchase. This is known as the "bill cycle date". Usually, your next bill will be due on the following month on the number of day previous to your purchase of the phone. This would mean that your bill is due on the 7th of each month and your new bill is generated on the 8th of each month (for the following month's service). 2) Dialing 800-CRICKET should work. That is the only number for Cricket (unless they changed it recently). You can also dial "611 SEND" from your Cricket phone. 3) It's nearly IMPOSSIBLE for you to get a doubled FIRST bill...UNLESS when you purchased the phone you weren't told that you were setup on a "family plan". If this is the case, you will pay ONE bill every month for 2 phones...meaning that you have only ONE account. Find out if you have a JOINT account or TWO separate accounts for the phone numbers. 4) If your daughter's bill was approximately $6 more, this is probably due to the insurance. You didn't mention that your phone had insurance as well. 5) Gecko Wireless is NOT an authorized retailer...it is an authorized DEALER. Apparently, there's a discrepancy between what you're paying and what Gecko Wireless's payment system is sending to Cricket's lockbox. GECKO needs to fix the issue with their payment system. What you've said is not uncommon. That smells of fraud on Gecko Wireless's part...

I can understand you're upset about what happened. Would wouldn't be? Anyways, I'll address some things then go from there. 1) Your billing - when you purchase a brand NEW Cricket phone, it is SUPPOSED to include your first month's bill. You said that you purchased the phone on 4/8/2008. Therefore, you will be "pre-paying" for your service meaning that you pay for your service BEFORE you use it. Since you purchased the phone on 4/8/2008, your next bill due SHOULD be somewhere between 5/7/2008 and 5/10/2008. This bill is produced soon after you purchase your phone...usually within days of your purchase. This is known as the "bill cycle date". Usually, your next bill will be due on the following month on the number of day previous to your purchase of the phone. This would mean that your bill is due on the 7th of each month and your new bill is generated on the 8th of each month (for the following month's service). 2) Dialing 800-CRICKET should work. That is the only number for Cricket (unless they changed it recently). You can also dial "611 SEND" from your Cricket phone. 3) It's nearly IMPOSSIBLE for you to get a doubled FIRST bill...UNLESS when you purchased the phone you weren't told that you were setup on a "family plan". If this is the case, you will pay ONE bill every month for 2 phones...meaning that you have only ONE account. Find out if you have a JOINT account or TWO separate accounts for the phone numbers. 4) If your daughter's bill was approximately $6 more, this is probably due to the insurance. You didn't mention that your phone had insurance as well. 5) Gecko Wireless is NOT an authorized retailer...it is an authorized DEALER. Apparently, there's a discrepancy between what you're paying and what Gecko Wireless's payment system is sending to Cricket's lockbox. GECKO needs to fix the issue with their payment system. What you've said is not uncommon. That smells of fraud on Gecko Wireless's part...

I can understand you're upset about what happened. Would wouldn't be? Anyways, I'll address some things then go from there. 1) Your billing - when you purchase a brand NEW Cricket phone, it is SUPPOSED to include your first month's bill. You said that you purchased the phone on 4/8/2008. Therefore, you will be "pre-paying" for your service meaning that you pay for your service BEFORE you use it. Since you purchased the phone on 4/8/2008, your next bill due SHOULD be somewhere between 5/7/2008 and 5/10/2008. This bill is produced soon after you purchase your phone...usually within days of your purchase. This is known as the "bill cycle date". Usually, your next bill will be due on the following month on the number of day previous to your purchase of the phone. This would mean that your bill is due on the 7th of each month and your new bill is generated on the 8th of each month (for the following month's service). 2) Dialing 800-CRICKET should work. That is the only number for Cricket (unless they changed it recently). You can also dial "611 SEND" from your Cricket phone. 3) It's nearly IMPOSSIBLE for you to get a doubled FIRST bill...UNLESS when you purchased the phone you weren't told that you were setup on a "family plan". If this is the case, you will pay ONE bill every month for 2 phones...meaning that you have only ONE account. Find out if you have a JOINT account or TWO separate accounts for the phone numbers. 4) If your daughter's bill was approximately $6 more, this is probably due to the insurance. You didn't mention that your phone had insurance as well. 5) Gecko Wireless is NOT an authorized retailer...it is an authorized DEALER. Apparently, there's a discrepancy between what you're paying and what Gecko Wireless's payment system is sending to Cricket's lockbox. GECKO needs to fix the issue with their payment system. What you've said is not uncommon. That smells of fraud on Gecko Wireless's part...

I can understand you're upset about what happened. Would wouldn't be? Anyways, I'll address some things then go from there. 1) Your billing - when you purchase a brand NEW Cricket phone, it is SUPPOSED to include your first month's bill. You said that you purchased the phone on 4/8/2008. Therefore, you will be "pre-paying" for your service meaning that you pay for your service BEFORE you use it. Since you purchased the phone on 4/8/2008, your next bill due SHOULD be somewhere between 5/7/2008 and 5/10/2008. This bill is produced soon after you purchase your phone...usually within days of your purchase. This is known as the "bill cycle date". Usually, your next bill will be due on the following month on the number of day previous to your purchase of the phone. This would mean that your bill is due on the 7th of each month and your new bill is generated on the 8th of each month (for the following month's service). 2) Dialing 800-CRICKET should work. That is the only number for Cricket (unless they changed it recently). You can also dial "611 SEND" from your Cricket phone. 3) It's nearly IMPOSSIBLE for you to get a doubled FIRST bill...UNLESS when you purchased the phone you weren't told that you were setup on a "family plan". If this is the case, you will pay ONE bill every month for 2 phones...meaning that you have only ONE account. Find out if you have a JOINT account or TWO separate accounts for the phone numbers. 4) If your daughter's bill was approximately $6 more, this is probably due to the insurance. You didn't mention that your phone had insurance as well. 5) Gecko Wireless is NOT an authorized retailer...it is an authorized DEALER. Apparently, there's a discrepancy between what you're paying and what Gecko Wireless's payment system is sending to Cricket's lockbox. GECKO needs to fix the issue with their payment system. What you've said is not uncommon. That smells of fraud on Gecko Wireless's part...

have you thought about checking to see when that number was last used and then finding out if that balance is actually from the previous owner of the number? That would make this an accounting error NOT a rip-off. Just a thought.