- Report: #1274806
Complaint Review: Cricket Wireless - Internet
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Author Confirmed
Why?
Cricket Wireless
Internet, USA
Web:
Cricket wireless.com
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Business Rating:
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Cricket Wireless Cricket mobile Do Not Patronize Cricket Wireless Internet
Being fed up with paying arm and a leg to ATT, Verizon, T-Mobile every month, after careful research I chose Cricket Wireless. I signed up for the service in 12/11/2015. First day, the service seemed to be working , but beginning 12/12, I kept receiving error message on my phone about no cellular network. Thinking it was my phone (Blu studio XL), I kept going into Settings to reset the carrier network. The phone would eventually connect, but only for a few minutes, and I had to do it again, repeatedly. I reached out to Cricket customer support, and was told that the tower servicing my home area is severely degraded, but that they were working on it and that it would be repaired in a few hours. As I drive for Uber, having consistent phone and data is critical. I was forced to drive away from my home area which costs me time and money. The problem with the tower continued, and every time I reached out to customer support, I would have to give my information and was asked to reset my phone. They claimed to be working on the tower, but I saw no improvement. I was very unhappy with the lies told about the repair, and truly crappy service. I asked for refund, but was told that it would not be possible. After having to wait in hold for 20 minutes for a manager yesterday, once again, I was told that they were working on the repair that they are sorry that they refuse to give me refund. As it is, I was forced to go back to T-Mobile to be able to continue driving UBER. My phone has dual sim cards, and I can see that Cricket is available less than 5% of the time when I'm near my home. 6 straight days of no service, 6 straight days of being lied to, 6 straight days of empty meaningless apologies. Cricket is by far the worst phone service I have had the misfortune of signing up with, and I would like to earn everyone to stay far away from them. Use H2O Wireless, Walmart, or anyone else but Cricket.
